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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Inconsistent My first booking was okay with cleanliness not being a real problem. In a different room on my second stay and found the bathroom had not been cleaned at all. The shower curtain had visible mold along the bottom and the tub had not been scrubbed at all. There was bath tub ring 3/4 of the way up the side of the tub. The toilet had not been cleaned at all. Refrigerator had not been cleaned off on the outside and the outlet closest to the kitchen sink did not work. The kitchen sink faucet was askew and when I tried... read more
Business response:
Penny, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Overall it was a very pleasant experience. The woman at the front desk was very accommodating
Business response:
Paul, thank you for choosing to stay with us at Extended Stay America. We're glad to know you had a pleasant experience and that you were impressed with the service provided by our front desk associate. On behalf of everyone here, we invite you to stay with us again the next time you visit Marlborough. Sincerely, Hotel Management
Business response:
Scott, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Richard, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Not great Not very comfortable, not very clean, not too impressed.
Business response:
Thank you for sharing your feedback. Although you liked our service during your pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
For the short time I was there, it was comfortable.
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
They ran out of silverware for the room, they wouldn't/didn't give me a receipt, they claimed I had to get it from expedia and they haven't sent/provided one either??
Business response:
Anthony, thank you for staying at our hotel. We are sorry for the issues you encountered amd regret the inconveneince it caused. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Thank you for being our guest, and we hope that you will choose us again in the future. Sincerely, Hotel Management
Inexpensive and shows in many ways outdated and in need of better cleaning.
Business response:
Joseph, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
seems alright
Business response:
We are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,280 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.