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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A room to eat breakfast in is needed. Also, better selections for breakfadt such as eggs, bagels, pancakes, waffles, omelet station, fresh fruits, yogurts is needed.
Business response:
Jan, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Ryan, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
A/c in our room didn’t work, the bed was uncomfortable, cobwebs on the lights, no ice machine, no hair dryer
Business response:
Jennifer, thank you for evaluating your recent stay with us. We apologize for the difficulties you encountered in your room and for not meeting some of your expectations. We have shared your feedback with the concerned teams to fix the issues you mentioned. Please knowevery room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. Also, the amenities such as hairdryers and toiletries are kept at the front desk and are always complimen... read more
Business response:
Cheryl,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Convienent close to eating establishments stores and highway.
Business response:
Cherly, thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the highway, Thanks for choosing the Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management
Room was stuffy with lingering smell of cigarette smoke. Pillows were useless. The chain generally needs to have dryers in the rooms. Grab & go breakfast was didn't have too many choices. Room and bathroom were both clean.
Business response:
Thank you for the review. It’s nice to know you found our suite to be clean but we are disappointed that the smell of smoke in your room compromised your otherwise pleasant stay. Also, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any time. We’re sorry if thi... read more
Enjoyed my stay! The room was large and comfortable. No complaints
Business response:
Dear Tee, thank you for choosing Extended Stay America. It's great to know you loved your suite and that you had a comfortable stay. It was a pleasure having you as our guest and we look forward to welcoming you back for another visit! Sincerely, Hotel Management
Not so Beeutiful I have lots of patience but waiting 40 minutes, in a line of guests to check in, is slightly too much. It was 12:10am when we got there and I had a card key by 1:00. The room itself was good. One last thing, a swarm of bees made refuge on my car. I snuck in and drove around the hotel until they seemed to be off.
Business response:
Johnny, we are sorry for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk, and we’re working with them to be more diligent with our efforts moving forward. Thank you again for taking the time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Not that bad Don’t be put off by the lousy reviews this place has gotten. Our mini suite was nice and spacious. However, there were a few negatives. We paid extra for a king bed, but it had only one night stand. Bath towels from the previous guests hadn’t been replaced, and breakfast was limited to muffins and granola bars. On the plus side, the hotel is a bit cheaper than others in the area, and if you want to go for a bike ride, it’s an easy 2 mile ride to the Marlboro-Hudson rail trail.
Business response:
Stephen, thank you for being our guest. We are happy to know you liked your spacious suite and were happy with our affordable prices. However, we are sorry for the cleanliness issues you had in your room and that you were disappointed with our grab-and-go breakfast offerings. Your feedback has been shared with our Brand Leaders to improve our future offerings. Also, we have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.