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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute stop... We were supposed to drive thru to Manchester NH but massive construction delays and extremely tired granddaughter cut short what was already a 7+ hour driving day. Did not take advantage of the kitchenette but wi-fi was a great addition so kid could watch a little Netflix/Prime... only short-coming was attentiveness/promptness of staff during check-in and for follow-up questions.
Business response:
David, thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and liked our amenities. However, we regret you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We appreciate you being our guest and hope to welcome you and your family again whenever your travels bring you back to the city. Sincerely, Hotel Management
the staff was great the motel had seen some miles.but the bed and shower were good no hair dryer for the wife but all considered a good stay word of advise don't stay next to smoking exit door unless you smoke! price was good not much for breakfast but if you dont mind thinngs are good.
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our team. Please note, hairdryers are always available at the front desk and are complimentary. We will remind our staff to communicate this more clearly going forward. We hope you and your wife will stay with us again the next time you visit the area. Sincerely, Hotel Management
No frills - staying for value not ammenities The location affords easy access to shopping and restaurants, but the hotel itself is a bit antiquated and smells stale or of smoke/weed.
Business response:
Thank you for being our guest. We are happy to know you found us to be fair value and that you enjoyed our easy access to the local restaurants as well as the shops. However, we are sorry for the odor issues you encountered. Your comments have been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Overall a good value. Comfortable bed. Helpful staff. Convenient. Floor, refrigerator, bedsheets, linens, and bathroom fixtures (toilet, sink, bathtub) all clean. My only complaint: There were some other areas that could have used better cleaning. The bathroom counter top and the bedside table top had not been cleaned completely; each had small spots of something smeared on them. And there were food particles that had accumulated around the burners on the stove.
Business response:
Jim, thank you for sharing the details of your stay at Extended Stay America. We are glad you enjoyed the convenience of our location and that you found us to be a good value. Your feedback for the untidiness is shared with the housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Good
Business response:
Rasheed, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,280 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.