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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Lydia, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
A room to eat breakfast in is needed. Also, better selections for breakfadt such as eggs, bagels, pancakes, waffles, omelet station, fresh fruits, yogurts is needed.
Business response:
Jan, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Ryan, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
A/c in our room didn’t work, the bed was uncomfortable, cobwebs on the lights, no ice machine, no hair dryer
Business response:
Jennifer, thank you for evaluating your recent stay with us. We apologize for the difficulties you encountered in your room and for not meeting some of your expectations. We have shared your feedback with the concerned teams to fix the issues you mentioned. Please knowevery room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have the ice machine on the floors. Also, the amenities such as hairdryers and toiletries are kept at the front desk and are always complimen... read more
Business response:
Cheryl,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Convienent close to eating establishments stores and highway.
Business response:
Cherly, thank you for the great review! We love knowing how pleased you were with our location and appreciated the easy access to the highway, Thanks for choosing the Extended Stay America. We hope you will make the same choice when your travels bring you back to our area. Sincerely, Hotel Management
Room was stuffy with lingering smell of cigarette smoke. Pillows were useless. The chain generally needs to have dryers in the rooms. Grab & go breakfast was didn't have too many choices. Room and bathroom were both clean.
Business response:
Thank you for the review. It’s nice to know you found our suite to be clean but we are disappointed that the smell of smoke in your room compromised your otherwise pleasant stay. Also, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. However, these items are available and complimentary at the front desk at any time. We’re sorry if thi... read more
I was not overly thrilled with this hotel. Staff was un-engaging the elevators and hallways smelled of smoke. I was there From Monday through Wednesday and not one time did house keeping come to my room. The unit down the hall had their trash barrel in the hall for three days, never emptied or moved. Over all It was terrible just not very good. It was more a motel experience.
Business response:
Joe, thank you for reviewing your stay. We are sorry for the odor issue you encountered and that you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,467 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.