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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michelle, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Paula, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Convenient location. Located conveniently, walkable eating places, clean room with good WiFi.
Business response:
Thank you for your kind review. We are pleased to know you liked the comfort of your well-appointed room and that you were impressed with our convenient location close to many restaurants and other spots of interest. Your review is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Business response:
Kathleen, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Cigarette smoke despite "no smoking" signs Staff were fine, if away from the front desk a little too much! The main reason I have given mostly "fair' ratings was due to the cigarette smoke in the halls, even tho' every room in that hallway was marked as "no smoking" and in fact I thought it was a smoke free property. Again, the front desk staff were accommodating, and the room was clean, but the cigarette smells were a big deal breaker for me. I won't go back again, sadly.
Business response:
Thank you for being our guest. We apologize for the smoke smell you experienced while you were here. Please be assured that we have had discussed your feedback with our housekeeping team, and we're working with them in order to remove the odor from our property. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
James, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
A little outdated rooms but made up for with friendliness of staff
Business response:
Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,467 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.