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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend getaway It was clean and great price. Will definately go back.
Not exactly the type of facility that I expected. I had expected a HOTEL with even rudimentary facilities. All I had was a room to sleep and shower in. There was no room keping service at all unless you wanted to pay extra. It cost $1.99 + tax to have the phone hooked up and 75 cents per minute for calls. I was truly dissapointed and will not use ecpedia again to book a hotel.
Business response:
Thank you for taking the time to tell us about your experience. I am sorry that you were not pleased with your room, or the price of using our phone service. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Good for one night The building is nice and modern but the rooms are not attractive. A bit expensive just for one night and it did not meet the quality versus price.
Understaffed There was only one staff member at the desk. She had to cover the telephones and check in people during the busy hours. Dishes were not in our kitchenette but she brought up a bin as soon as she could. No pans, pots or stone cooking utensils. We had brought our own knife from home. The toilet w would not flush but was fixed the next morning. Internet was adequate. Besides the desk staff, I have to wonder what housekeeping really cares about when only cleaning/ checking room once a week.
Mixes review While cleanliness/comfort were excellent (which is most important), there was only a small bar of soap, not even a plastic cup in the bathroom...AND...the towels were rough.
Business response:
Thank you for taking the time to tell us about your experience. We appreciate your comments about the cleanliness and comfort of our hotel; however, we do apologize that the soap and towels in your room did not meet your expectations. Your feedback on these issues will be useful to us as we continually work to improve our hotel. Thank you for your review. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
o Overpriced for the location. Not very quiet at night. No dishes in room and no offer from desk clerk to provide.
Business response:
Earl - Thank you for telling us about your experience. We are glad that you found your room to be clean; however, we are sorry that you were not informed of our customizable kitchen packs at check-in and that you experienced noise issues. We will work with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. We will also train our staff on how to handle noise complaints during quiet hours. Thank you again for bringing this to our attention. We would love to have anot... read more
Everything just seemed half done here... Everything just seemed half done here. Our room was half clean, my wife found hair in multiple towels and we didn't have any pillowcases on our pillows. (so we had to get pillow cases from the front desk) We arrived at 4:30 AM after a 13 hour drive and it this hotel would have been great if we could have just checked in and got to sleep right away in a clean room. It was not a horrible stay, but definitely not a comfortable one either.
Business response:
Eric - Thank you for bringing your experience to our attention. We are very sorry to hear about the condition of your room. Please accept our apologies. In response to your feedback, we will be retraining our housekeeping staff and making sure that all of our rooms meet our standards prior to our guest's arrival. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Stayed for business I probably won't stay here again unless it's a last resort. Every other hotel was booked for the night. The shower wall vibrated whenever I would run the water, the drain in the sink was locked shut and their was no TV guide around so I didn't know what channels were available nor what channel I was watching. Not that big of a deal but it's the basics!
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 4.1 star rating with 1,179 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.