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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very comfortable. Nice place to stay. Very comfortable rooms with a kitchen ready to use.
Great value for the price. I had to work long days with little time left after hours. The room was large with everything I needed to stay put. Good internet connection, although I had to pay extra for it. Great shower. Would have been even better if it was a little cleaner.
Homestead Suites, Marlborough, MA Homestead was good, though other Extended Stay locations are nicer and less expensive. The place was rather hard to find because it is not readily visible from the street. The hotel is in a nice area, close to shopping and key software employer sites.
Room smelled like smoke. Couch in room was broken, holes in the walls, one elevator not working. Bathtub stained, outside in front of hotel was dirty with cigarette butts all over the ground.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered, including the room odor, maintenance concerns, and cleanliness around the property. This is not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams. We appreciate you bringing these matters to our attention, as they help us improve the guest experience. We truly value your feedback and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Management
The room was musty smelling. It was dirty. We turned on the heat to avoid sleeping under the blankets. I will pay the extra money and stay at the Best Western down the road next time. That place was much nicer and only a tad more expensive. The breakfast was a real breakfast. I will be avoiding this place.
Business response:
Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. Cleanliness and comfort are our top priorities, and we regret that the room condition and odor fell short during your stay. We also apologize that our breakfast offerings did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide a better stay experience. Sincerely, Hotel Management
There was a big broken peice on the bathroom door that wouldnt allow it to close aswell as stains in the carpet
Business response:
Dear Guest, Thank you for being our guest and sharing your remarks. Providing a comfortable hotel experience is always our motto. We regret the cleanliness concerns you encountered with the carpet in your room. Also, we thank you for bringing the issue you had with the bathroom door to our attention. Your feedback is essential in helping us refine our guest experience. We apologize for any inconvenience you encountered and will assess ways to enhance privacy and comfort for our guests in the future. Sincerely, Hotel Manageme... read more
Beds were clean. Furnitures were busted, broken but functional except the bathroom light. I did not use the kitchen but it looked fair. For my one ight stay, I made it work but I would not book this place for more than that ..
Business response:
Dear Sohail, Thank you for sharing your experience. We are glad to hear that the bed was clean and that the kitchen appeared satisfactory. However, we sincerely apologize for the condition of the furniture and the bathroom light. We understand that these issues can affect overall comfort. Your comments have been shared with our maintenance team for review and improvement. We appreciate your feedback and hope to provide a more polished and comfortable experience in the future. Sincerely, Hotel Management
The room was smelly. Door cabinet missing. Shower head with no pressure. Location was great. I woudn't stay there again.
Business response:
Dear Alex, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On a brighter note, it is great to hear you liked the location. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,... read more
No good service
Business response:
Dear Nelson, We sincerely apologize that your experience with our service did not meet your expectations. Providing attentive and helpful service is a top priority for our team, and we regret that we fell short during your stay. Your comments have been shared with our management and staff to help identify areas for improvement and ensure a better experience for future guests. We appreciate you bringing this to our attention, as it allows us to make necessary changes. We hope to have the opportunity to provide a more positive... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.