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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn’t able to stay there.
Business response:
Dear Mohamed, We’re sorry to hear that you were unable to stay with us and regret any inconvenience or difficulty you may have experienced. Our goal is always to provide a smooth and welcoming experience for every guest, and we’re disappointed that we missed that opportunity in your case. We hope to have the opportunity to host you for a comfortable and enjoyable stay in the future. Sincerely, Hotel Management
Police out front warned us not to stay there! Many people under the influence wondering around. Many sick people wondering around. This place should be removed from the Expedia website immediately. Not suitable.
Business response:
Dear Brenda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your remarks are shared with the relevant team to ensure they are reviewed so future guests do not have similar issues. Our hotel does not promote any unusual activities within or around the hotel. Guests' safety and security are always our prime motto. We hope you will give us... read more
Place dirty, dude in the front was a jerk just not worth it. No toilet paper. Fridge was packed with food from previous petson. No housekeeping. Just horrible
Business response:
Dear David, We sincerely apologize for the cleanliness issues you experienced, including the condition of the fridge, missing essentials such as toilet paper, and lack of housekeeping. We also regret if our front desk service did not meet your expectations, as courteous and helpful service is a priority for us. Your comments have been shared with our management and housekeeping teams to address these concerns immediately and ensure they do not happen again. We value your feedback, as it helps us improve, and we hope to have ... read more
The room was not clean the floor was disgusting and there was roaches everywhere! I left around 230am. I couldn’t do it anymore, I just kept finding more roaches. I need a full refund please.
Business response:
Dear Kenny, We sincerely apologize for the cleanliness issues and the presence of roaches in your room. This is not the standard we strive to maintain, and we deeply regret the discomfort you experienced. We truly appreciate your input and hope to provide a much-improved experience should you choose to stay with us again. Sincerely, Hotel Management
When I arrived there was no one at the front desk. I had to wait for about 3-4 minutes. In the morning there were no bowls or spoons to even prepare the instant cereal.
Business response:
Dear Hedy, We sincerely apologize for the brief wait you experienced at check-in and for the lack of breakfast utensils during your stay. Providing timely service and a well-equipped breakfast area are priorities for us, and we regret that we fell short on these occasions. Your comments have been shared with our front desk and housekeeping teams to ensure that such issues are addressed and improved upon for future guests. We truly value your input and hope to have the opportunity to welcome you back for a smoother and more e... read more
As soon as I opened my room door the strong smell of cigarette smoke hit my face before I entered the room. I went to the front desk to ask for a room change and was told that there was no more rooms available and I that I would have to return to the front desk the next morning to see if there is a room available for me the change. Next morning I went to the front desk and was given a key to a new room to check out before moving my belonging to the new room. The new room was better, had no smell of cigarette but still the ro... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the cigarette odor, the initial room condition, and the broken couch. We understand how this impacted your comfort and overall experience. While we are glad that our staff was able to provide a replacement room, we regret that your stay was still not fully satisfactory. Your comments have been shared with our housekeeping and maintenance teams to address these issues and improve room readiness. We value your feedback and hope to provide a much-improved experi... read more
if i could rate this hotel 0 stars i would. do NOT stay here unless you want to be disrespected or have bloody sheets. i have been trying to get into contact with someone at this location and no one is answering the phone or emails.. Very unprofessional and annoying as this has been going on since august 19th.. First off the front desk woman was rude as well as the manager on site. I had went to the hotel, checked the beds as I usually do when going to a hotel and our bed had blood on multiple spots.. I simply went to the fr... read more
The biggest negative for me is that the floor of the elevator was filthy.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.