This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs to be cleaned. The room smelled like smoke water on the floor when we walked in. Damnp and musty smelling.
The property appears as a shelter more than a hotel. The smell in the room was bad. Very musty if I wasn’t so exhausted I would have checked out early. Would never stay here again.
Disgusting - 0 Stars if possible. Smelled awful, in the room and hallways - Like cigarette smoke, horrible mixture of food, etc.. The room was beyond dirty - the floor, our shoes stuck to it. As if someone dropped a bunch of soda on the floor and never cleaned up. The bathroom looked like it never saw a cleaning product. We literally checked in and checked out.
After spending an hour there, I booked another hotel room nearby. This was going to be a convenient stop on my trip. I knew the area and got a good rate. Wrong decision on my part.
The room was missing the microwave oven, the front desk clerk handed me one. I took it up to the room, but it did not work. The refrigerator was set too cold and froze my drinks. The backsplash is falling apart. The tile wall in the bathroom is not even (some tiles stick out more than others). The grab and go breakfast was not handled very efficiently, both coffee urns were empty.
Really discusting room !
This property needs a lot of work and maintenance. I had a reservation but when I went to check in I was told there were no rooms available except for the room of last resort that needed a lot of renovations. They did discount the room 30%.
Business response:
Dear Wayne, Thank you for choosing us. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Gross The mattress is old and all you could feel was every spring in it, the shower curtain was moldy with dryer boogers on it, and there was dirty tissues behind the night stand.
Business response:
Dear Heather, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.