Extended Stay America - Boston - Marlborough

Christina 

on Expedia

3 months ago

The building is old and run down. Our room smelled of smoke. The only highlight was the very friendly staff. 

Samuel 

on Expedia

3 months ago

Front area was quite poor and dirty, no room cleaning 

Kayleigh 

on Expedia

3 months ago

Property itself left much to be desired, including they only had one staff member for the whole hotel. Poor guy was running aroubd like crazy doing check ins, maintenance issues, everything. There was not even a manager assigned to the building let alone on call for issues. Worker was super helpful but really disappointed in how the place was poorly kept and vlatently understaffed 

Kevin 

on Expedia

3 months ago

Filthy and unsafe When we pulled the front desk clerk was out front smoking, hotel patrons walking their dogs in the parking lot and not cleaning up after them. We reluctantly checked in and went to our room which was a mess. This is the worst hotel experience I have had in my life… 

Tiffany 

on Expedia

3 months ago

I felt like I'd stumbled into the neighborhood drug motel. Thankfully, the staff were very nice as were the more permanent residents. At no point did I feel unsafe. Unfortunately, one of those residents choose to pull the fire alarm on our last night. I ended up carrying my dog and dragging my two grandchildren, along with my mother, to sit in the car 

Julie 

on Expedia

3 months ago

Flop House This hotel is a flop house. It is NOT safe or clean. The odor of smoke was so invasive that the paper products smelled like smoke and the walls were sticky. This level of disrepair and lack of cleanliness is unacceptable for any hotel, regardless of rating. It reflects a concerning lack of maintenance and care for guests’ well-being. 

Micheline 

on Expedia

3 months ago

Ruim Apartamento muito velho precisando de pequenas e grandes reformas, roupa de cama está encardida ,cheiro de usado por outra pessoa . Sofá tinha um rasgo, não havia ferro de passar apenas o suporte na parede , e a mesa de passar roupa muito velha tipo suja assustador , não tinha secador de cabelo ,lugar bem sujo nas outras áreas fora do quarto 

Daniel 

on Expedia

3 months ago

When asked proof of stay . The , Reception. Did not want to give a statement . Tell should would not and couldn’t do to I booked though third party. When last hotel I just gave me one with no issues. 

Rebecca 

on Expedia

3 months ago

Not even remotely close to the photos It was indescribable - and not in a good way. Moved a chair against the door, floor was sticky, tub was filthy with slimy walls, washcloth draped over the shower curtain by a previous guest as well as melted soap in the soap dish. mattress was lumpy, dust ruffle ripped, art stolen off the wall, mold on the window sill, loud until 2:00 am, didn’t dare sleep under covers or put head on pillow. Dirty doesn’t even begin to describe this place. but, hey didn’t see any bugs. Couldn’t get out o... read more