Extended Stay America - Boston - Peabody

Business response:

Dear Jason, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely,Hotel Management 

Business response:

Dear Yonely, Thank you for sharing your rating. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management 

Business response:

Dear Jesús, While we greatly appreciate you choosing us for your visit to the area, we are very disappointed to learn that you did not receive the hospitality you deserve and that we strive to provide each and every guest. We would welcome the opportunity to speak with you further about this if you would like to get in touch with us at the hotel. Please accept our sincere apologies, and we look forward to hearing from you.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management 

Business response:

Dear Navendranauth, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time at this location with all that was offered. Please return, and we hope to serve you again! Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for sharing your feedback on your recent stay. We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is crucial, and we assure you that we are taking immediate steps to address the issues you mentioned, including the cleanliness and maintenance concerns. We appreciate you bringing this to our attention, and we are committed to making necessary improvements to enhance our guests' experiences. Your comments are valuable as we work towards providing a more comfort... read more

Business response:

Dear Noelle, Thank you for sharing your feedback regarding your recent stay at our hotel. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We take these matters seriously and are committed to addressing them with the relevant departments. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management