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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is very rundown and the hallways smelled. Was considering leaving but they already charged my card. Left at 7 am the next morning. Don't stay here.
Business response:
Dear Sharon, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for ... read more
Too old and moldy
Business response:
Dear Jamiu, Thank you for taking the time to leave your comments. We're sincerely sorry for the disappointment caused by the condition of the room during your stay. Maintaining a comfortable and clean environment is a priority for us, and we regret that we fell short of your expectations. Your feedback is invaluable, and we'll take appropriate steps to address the issues raised to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a mor... read more
I didn't like it, it was horrible. I stayed for a weekend with my husband and my baby and the room had a lot of cockroaches, even on top of the bed.
Business response:
Dear Danela, Thank you for sharing your experience. Please accept our apologies for not meeting your expectations. We strive to maintain high standards of cleanliness and comfort for all our guests. What you have described does not align with our standards. We follow the most rigorous industry standardsregardingour rooms' cleanliness and pest control. However, the room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention.We hopeto have another chanceto show you the ... read more
The room smelled of an odor ive never smelled before. It was so awful.
Business response:
Dear Carly, Thank you for sharing your reviews and informing us about the smell issues you encountered. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management
We booked a queen suite, which included a sofa-bed - for 3 people. The sofa-bed was for one at best, and had more springs hanging out than in the mattress. There was no bedding for the sofa either, so this was a room for 2. In order to sleep 3 comfortably we had to pay for a second room. The manager didn't care and didn't bother picking up trash in the lobby either.
Business response:
Dear THERESA, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. Please return when you are in the city, and we will serve you ag... read more
We were on the third floor and it smelt like trash. Come to find out our room was 2 doors down from the trash room. The water pressure was non existent and even with it all the way on hot it was barley luke warm. The room was disgusting and had burn marks in the couch. The bed was clean but uncomfortable! If I wasn't so grumpy and tired during checkout I would have complained but I choose to not even bother going to the front desk to check out as the poor lady would have gotten an earful from me.
Business response:
Dear Anna, We appreciate the feedback you provided about your recent stay at our hotel, and we genuinely apologize for any shortcomings in meeting your expectations. As a hospitality provider, we are committed to continually improving our service and creating memorable experiences for our guests. Your feedback is valuable, and we are fully dedicated to taking proactive measures to address the concerns raised, prevent any reoccurrences, and elevate the overall quality of our services. We hope you will give us another opportun... read more
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.