This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First our keys were deactivated after only one night, they didn’t even bother to acknowledge this as a problem. Then the nose coming from upstairs was like someone was constantly dropping something.. and to top it off: fire alarm went off at twenty till 3 in an AM… management didn’t even bother to comment on this issue … and the place smells bad… also it looks like, the place hasn’t been updated since the 90s (it looks like a time capsule…) Overall: don’t recommend.
Business response:
Liubov, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you de... read more
Some of the people staying there act like they ran away from reform school.
Business response:
Brian, thank you for your review. We are sorry for any discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Quiet kinda It was cold, heat smelled like something was burning, had to shut off. No water pressure, could not wash my hair, shampoo would of been left behind. Run down tired stained room. Barking dogs, fighting neighbors. Long nighr.
Business response:
Tammy, thank you for your review. We sincerely apologize for the issues you encountered and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Flies The staff tried to be accommodating however our first room had a distinct smell so they moved us. I was supposed to get two double deluxe suites with separate rooms in the suites - neither suite had this . Later we found in one of the rooms a constancy influx of flies over the next two days . It was very gross and unsettling .
Business response:
Melissa, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. We do not take these concerns lightly, and we will address this with our housekeeping team to ensure that it does not happen again. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Avoid this dump. I travel a lot. This was one of the worst hotels we've stayed in. Had my kids with me. We stuck it out but probably should have left. John at the front was nice and accomodating. But the hotel was a dump. Cigarette smoke smell everywhere. Lobby, hallways and room. Cigarette burns in the kitchen, bathroom and even the toilet seat. Mold all over the bathroom. Shaving hair in the sink. Finger nails on the bed table. Actual mattress smelled of urine. People partying and smoking weed at 3 am. Could not get out of... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Housing Service was not available. The bathroom wouldn’t flush properly and when we asked for assistance they gave us a plunger! You had to put the towels out but they never replaced them, so you had to track housekeeping down to get fresh towels. It appears that the hotel was used for extended stay for people that were homeless and we didn’t feel safe. The floor smelled like marijuana! They had signs all over the place that the hotel was not responsible fir items left in the car. Felt hotel was not safe.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I was offered the room as at a "corporate rate ". Of course it was a Holiday weekend with NO manager. Therefore, I was charged 119.00 for 2 nights. because i was checking in at 08:00 am as a NIGHT Shift RN. Plus 40.00 for early check-in. Then when was ASLEEP the 2nd day. I was called numerous times and told to leave by 11:00 am. I didnt work until 7PM. I had to go sleep in my car to have enough rest for my shift. OH, and the room smelled like WEED !!
Business response:
Thank you for your review. We are sorry for the issues you mentioned and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We are reviewing this with our front desk staff to see what went wrong so we can avoid this in the future. We have also asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The sofa bed in our first room was broken. We had to switch rooms late at night. The second room we were given smelled horribly of smoke, even though it was a non-smoking room. The first morning, we walked out of the hotel to find opened, half emptied alcohol bottles just outside the front door. The second morning, in the exact same place, was someone's sports bra just sitting on the sidewalk. Not the best family friendly atmosphere to walk out to each morning.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 3.2 star rating with 2,068 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.