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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we booked, it said “breakfast included”. This is a very deceiving statement as there was only oat packs, small cupcakes and coffee that was so light and diluted, you can mistake it for tea. This is definitely not breakfast, this is barely a snack bar. And needless to say that we went looking for a restaurant to actually have breakfast and get some coffee. Also, there is no such thing as room service. The front desk explained to us that we should bring the towels down ourselves and ask to get them replaced. As a Canadian... read more
Business response:
Dear Rajanne,We sincerely apologize for the disappointment you experienced regarding the breakfast offerings and our service. Your concerns about value for money are noted, and we will certainly take them into consideration as we strive to improve our guest experience. We will also work on improving our breakfast offerings to provide a more satisfying experience for our guests. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sin... read more
Was a nice stay the water pressure in the showers could have been a lot better and all during our stay there were kids? Running around and jumping on the floor above us. Other than that our stay was nice
Business response:
Dear Brittany,We're glad that you had a pleasant stay overall. We appreciate your comments regarding the water pressure in the showers and the noise from the guests above the room. We will certainly look into these matters to minimize such disruption and enhance the comfort of our future guests. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
It was comfortable but we the no room service not even one day felt weird
Business response:
Dear Xochil,We're glad that you found your stay comfortable. Regarding the housekeeping service, since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We appreciate all of your great feedback and hope to have you ... read more
Simple place to stay.
Spacious and comfortable
Quick stay. Staff was friendly. Room was quite and clean.
Business response:
Dear Joshua,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're thrilled to know that you had a pleasant experience during your quick visit. It's wonderful to hear that our team provided friendly service and that you enjoyed a quiet and tidy room. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
Great! Great stay! Clean room and friendly staff. Room was huge.
Business response:
Dear Mandy, Thank you for sharing your positive experience! We are thrilled to hear you enjoyed your stay at Extended Stay America. It's wonderful that you found the room spacious and clean, and we are glad our staff left a great impression. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.