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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always happy with extended stay hoyels
Business response:
Bryan, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are happy your stay with us was an excellent one, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
The heater was leaking all over the entire room had to use the towels provided for ourself for the water.
Business response:
Nadia, thank you for being our guest. We apologize for the faulty HVAC unit you had in your suite and regret the disappointment it caused. Your feedback has been discussed with our maintenance team to make the necessary repairs. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Had full kitchen, Full size fridge. No plates or glasses.
Business response:
Thank you for choosing Extended Stay America. We appreciate your positive rating and are happy to know you were pleased with most aspects of our hotel. However, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Jon, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
Sharon, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Worked well for what we needed it for—our Salem trip. Staff could have been much more responsive and helpful. They only gave us one pillow when we asked for more.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to the area. We are happy you had an enjoyable stay overall, and our convenient location was perfect for your needs. However, we are sorry for not meeting some of your expectations with our staff. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Clean but not hospitable The room was clean. I did not like that online it says your stay includes breakfast but it does not. I had to ask for cups and plates I needed as well. The front desk staff in the evening seemed like I was bothering him when I asked for things I needed.
Business response:
Rebeka, we appreciate your kind rating and your feedback. We are happy you enjoyed your stay overall and found our suites spotless. However, we are sorry for not meeting some of your expectations with our staff. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We also regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while maki... read more
I was expecting my room to have a sanitized notice on the door when I went in, there wasn’t. The room was tidy but needed a thorough vacuum.
Business response:
Eileen, thank you for your feedback. We are sorry for the few issues with your suite that kept you from giving us a higher rating. We value your feedback, and we have shared your comments with our housekeeping to make sure they are more diligent going forward. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Location was perfect. Room was very nice and amenities served our needs. Definitely would stay again.
Business response:
Margaret, thank you for the glowing review of Extended Stay America. We are delighted to know you know you loved our location and were impressed with our comfortable accommodations and thoughtful amenities. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 3.2 star rating with 2,080 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.