Extended Stay America - Boston - Peabody

Business response:

Katie, thank you for being our guest. We are glad to know you were impressed with the service you received from our associates and that you liked the cleanliness of our property. However, we are sorry for the smoke smell you experienced while you were here. Even though our rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Ma... read more

Business response:

Bassam, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for the issue you had with the service provided by one of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We again apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management 

Business response:

Paul, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you and your pet back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your visit and found us to be a great value. We are also glad you loved the fully equipped kitchenette in your room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are dedicated to providing comfortable suites and pleasing atmosphere for all of our guests; therefore, we appreciate you noticing our efforts. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our refreshing property. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management