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Extended Stay America - Boston - Peabody
- Hotels
- Peabody, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Jubilee Dr., Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sharon, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Worked well for what we needed it for—our Salem trip. Staff could have been much more responsive and helpful. They only gave us one pillow when we asked for more.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to the area. We are happy you had an enjoyable stay overall, and our convenient location was perfect for your needs. However, we are sorry for not meeting some of your expectations with our staff. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Clean but not hospitable The room was clean. I did not like that online it says your stay includes breakfast but it does not. I had to ask for cups and plates I needed as well. The front desk staff in the evening seemed like I was bothering him when I asked for things I needed.
Business response:
Rebeka, we appreciate your kind rating and your feedback. We are happy you enjoyed your stay overall and found our suites spotless. However, we are sorry for not meeting some of your expectations with our staff. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We also regret any disappointment you experienced concerning breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while maki... read more
I was expecting my room to have a sanitized notice on the door when I went in, there wasn’t. The room was tidy but needed a thorough vacuum.
Business response:
Eileen, thank you for your feedback. We are sorry for the few issues with your suite that kept you from giving us a higher rating. We value your feedback, and we have shared your comments with our housekeeping to make sure they are more diligent going forward. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Location was perfect. Room was very nice and amenities served our needs. Definitely would stay again.
Business response:
Margaret, thank you for the glowing review of Extended Stay America. We are delighted to know you know you loved our location and were impressed with our comfortable accommodations and thoughtful amenities. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Good for business travel The hotel was in a nice remote quiet location. My room was a nice queen studio with a kitchen. The down side I had clean the bathroom and kitchen, because the shower wasn’t clean and it freaked me out not ok. No coat hangers to hang my clothes for work I asked the front desk and they said the guest take them. Ok but I still need to hang up my clothes.
Business response:
Charmon, we appreciate your valuable feedback. We are happy to read you enjoyed most of our services. However, it seems we may have overlooked a few issues in preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We have shared your comments with our team and we will make sure our housekeeping is more diligent going forward. Thank you for choosing Extended Stay America and we encourage you to try us again for a flawless experience. Sincerely, Hotel Managemen... read more
Business response:
Sonia, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
I wasn’t happy with this room. I cleaned toothpaste from the bathroom sink and hair from inside the tub. There were bare wires hanging from the ceiling where there should have been a smoke detector and the toilet had to be plunged just about every time it was used.
Business response:
Kathy, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team member to address the problems you outlined. This is not the impression that we like our guests to leave with. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Peabody
How is Extended Stay America - Boston - Peabody rated?
Extended Stay America - Boston - Peabody has a 4.2 star rating with 1,269 reviews.
When is Extended Stay America - Boston - Peabody open?
Extended Stay America - Boston - Peabody is open now. It will close tomorrow at 12:00 a.m.