Extended Stay America - Boston - Peabody

Business response:

Donald, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Charmon, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Randolf, we appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon. Sincerely, Hotel Management 

Business response:

Bryan, it is always a pleasure to hear from our loyal guests and to know we are continually exceeding expectations. We are happy your stay with us was an excellent one, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nadia, thank you for being our guest. We apologize for the faulty HVAC unit you had in your suite and regret the disappointment it caused. Your feedback has been discussed with our maintenance team to make the necessary repairs. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We appreciate your positive rating and are happy to know you were pleased with most aspects of our hotel. However, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jon, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Sharon, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit to the area. We are happy you had an enjoyable stay overall, and our convenient location was perfect for your needs. However, we are sorry for not meeting some of your expectations with our staff. Your comments have been shared with our team, and we will make sure they are more diligent going forward. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management