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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was rude and didn’t care as well as the room being dirty. We ended up no staying in the room due to its condition. Would not recommend this “family friendly hotel” to no one with kids
Business response:
Dear Megan, We are sorry to hear about the condition of your room and the unusual behavior of our staff; this is not the level of service or environment we aim to provide, especially for families. Your feedback is deeply concerning and has been shared with our management team for immediate review and action. We sincerely regret your disappointment and any inconvenience it may have caused you. Thank you for bringing this to our attention. We appreciate your patience and hope you will consider giving us another opportunity to ... read more
Very noisey from rooms on all sides until late. Feels like back in college dorm days. Lots of mildew in bathroom. Clean but stained bed sheet and towels. Cigarette butts littered everyone around building.
Business response:
Dear Kari, Thank you for staying with us and for bringing your concerns to our attention. We’re very sorry to hear that your experience was impacted by the various issues you mentioned. Maintaining a peaceful and hygienic environment is a top priority, and your comments have been shared with both our housekeeping and maintenance teams for immediate follow-up. Your feedback is essential to helping us improve, and we hope you’ll consider giving us another opportunity to provide the quality experience you deserve. Sincerely, Ho... read more
Staff was not supportive, property condition is horrible, couch is broken, cockroach found in the room. Heating plates was not working, kichen utensils not available. Last two TV was not working. Terrible experience with this hotel.
Business response:
Dear Ajay, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you de... read more
The bed is a walmart platform bed and sleeps like so with well used mattress. One thin blanket and no extras. 3 very flat pillows, you might want to bring your own. There were no muffins or fruit for breakfast and the coffee carafe was empty with no new pot brewing. The parking lot was peppered with trash all over. Trash can outside of door was over flowing with trash. Informed gentleman at front desk and it was not emptied the next day. We will not be back.
Business response:
Dear Stephanie, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay y... read more
Would never go back. Not clean. Has a bad smell.
Business response:
Dear Heather, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
Terrible. No room service (they told us room service is every 14 days). Sheets are dirty, smelly room. My skin itch the first two nights in bed and we asked for a new sheet, put it on top and the itch stopped (swear it is likely bed bugs, saw some black dots on the old sheets). Nothing left out there for so called grab and go breakfast. Would NOT recommend to anyone. We will never stay there again.
Business response:
Dear Cheuk, We sincerely apologize for the experience you had. A fresh, clean room is a basic expectation, and it's concerning to hear about the condition of the bedding and how it affected your stay. We take cleanliness and guest comfort seriously, and your comments will be addressed with our team. The housekeeping service is scheduled based on extended stays, but we understand that this wasn't clearly explained and regret any confusion. We're also reviewing our breakfast setup to ensure items are consistently available. We... read more
This hotel needs a general overall, should start by replacing the hall carpet that is dirty and full of stains. I would not recommend this place.
Business response:
Dear Zoraida, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations. We appreciate your observations, and please be assured that your comments have been shared with our team for review as we work toward enhancing the condition of our property. Your satisfaction is important to us, and we are committed to making meaningful improvements. We hope you will consider giving us another opportunity in the future to provide a more comfortable and positive exper... read more
The whole place smelled like cigarettes and other things constantly. Almost everyone seemed sketchy.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us next time you're in the area so we can demonstrate our commitment to exceptional hospitality. Sincerely, Hotel Management
I did not stay there. I went into the room, and it was a dump. The TV didn't work. The Chair in the room was old, tattered & ripped. Hotels.com should not offer this hotel for rentals. This location is a pay-by-the-week facility. It's filled with people who made me feel afraid the moment I walked in the door.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Please return; we look forward to the opportunity to host you again and provide you with the seamless s... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.