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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good Not sure why the ratings on this property were better than fair. Photo of dr license taken when checked in w/o my permission. Light in elevator out so dollar store pop light used. Breakfast horrible with all packaged food. Room ok.
The rooms are outdated and need to be painted, furniture is torn apart and scratched up, appliances are outdated, it says there a pool/access to a pool and THERE IS NOT, the elevator is broken so carrying a baby in his stroller was terrible. Had a guest literally feeling up my mom trying to coerce her into his room and told the staff they did nothing about it !
Business response:
Dear Joanna, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Staff was lovely, but the room was gross. Hair on the floor, the shower was still wet, bed had some stains, had to wipe the toilet down, etc. To add on the TV didn’t work 😭. Surrounding area was great though. Thrift store, mall, and many fast food places nearby.
Business response:
Dear Rowan, Thank you for your kind words about our staff, and we’re glad they made a positive impression. However, we’re sorry that your room did not meet cleanliness standards and that the television was not functioning properly. This is not the experience we want for our guests, and we are addressing these concerns with our housekeeping and maintenance teams immediately. Your feedback is invaluable in helping us improve. On the positive side, we’re also glad to hear you enjoyed the surrounding area and hope you’ll conside... read more
One of the worst experiences I’ve ever had. If we were not so tired, we would not have stayed. The room had a bad smell, and had poor sanitation. The bathroom door looked like someone put their fist through it and the only chair in the room was horrid. The beds were flimsy also. Will never visit this chain of hotels again.
Business response:
Dear Jesus, Thank you for taking the time to share your feedback. We are sorry that your stay was so disappointing and that the condition of your room fell far below acceptable standards. These issues are unacceptable, and we are addressing them immediately with our housekeeping and maintenance teams. Your experience does not reflect the level of care and comfort we strive to provide, and we deeply regret that we failed to deliver on that promise. We hope you’ll consider giving us another opportunity to provide a much better... read more
I want to start out by saying the front desk staff was very professional, kind, and helpful. I have no complaint whatsoever with the check in process or the front desk in general. My concern is that when I went up to my room, I was immediately 'greeted' by the strong smell of marijuana smoke, and the room three doors down from mine was BLASTING loud music which I could hear through the wall. I also heard what sounded like an older gentlemen yelling out randomly, with some kind of mental health distress. The carpet was staine... read more
Business response:
Dear Susan, Thank you for taking the time to share your experience. While we are glad to hear our front desk team made a positive impression, we sincerely regret that the rest of your visit fell so short of your expectations. We are sorry you encountered issues with noise and a few oversights in your room, which does not reflect the environment we aim to provide for our guests. Your comments, especially regarding safety and comfort, are deeply concerning and will be shared with the respective teams for immediate improvements... read more
When arriving we were greeted by night staff and checked in. Upon entering the room it is as if someone smoked a carton of cigarettes in the room. When I went to ask for a different room staff noticeably changed demeanor and said that he couldn’t do anything. Could not give us a new room or refund us. Left us stuck in a room to then find a completely ripped apart chair, uncleaned fridge, and broken furniture,, stains and spots all over everything, a tv that had no connection, as well as a tub/shower that is pouring out onto ... read more
Business response:
Dear Victoria, We sincerely apologize for the unusual condition of your room and the lack of support from our associates. A room with cleanliness and maintenance issues falls short of the standard we aim to provide, and we understand how frustrating and disappointing this must have been, especially after being denied a room change or refund. Thank you for bringing this to our attention. Your feedback has been shared with the respective teams for necessary improvements, ensuring that future guests do not encounter the same is... read more
Bring your shanks This place is filled with crack heads and mentally unstable people. The place was so dirty we stuck to the floor while walking. No dishes in room, towels are a joke no face cloths apparently thats too much. Right on a turn pike very dangerous to get leave the hotel.
Business response:
Dear Terrill, We regret to learn about your experience and the concerns you had regarding the cleanliness, safety, and overall comfort. What you described falls far below the standards we aim to uphold, and we understand how upsetting and uneasy this must have been. Your comments will be shared with our management team for immediate review and improvement. We appreciate you taking the time to bring these issues to our attention. We hope to have another opportunity to make significant progress and provide a much better experi... read more
We booked ahead through expedia and were turned away upon arriving because they were over booked. Staff had no idea what to do to try to accommodate or rectify the situation. It was an awful experience after traveling 4 hours to get to this hotel. Extremely disappointed
Business response:
Dear Hollie, We sincerely apologize for any frustration or inconvenience you may have experienced with your reservation. What you experienced is unusual for our standards. Being turned away after a long journey is unacceptable, and we are truly sorry that our team was unable to offer a proper resolution or support. This is not the experience we aim to deliver, and your feedback has been shared with the respective teams to ensure better communication and handling of reservations moving forward. We understand your disappointme... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.