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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't stay again! I stayed here due to an urgent situation of having no heat in my house. Immediately upon entering the establishment I was met with a strong odor of cigarette and marijuana smoke. After getting to my room, I noticed immediately that the carpet was all torn up and burnt all over, there was food splatter all over the kitchen fridge and counters, burn marks all over the bathroom sink, bathroom floor was burnt with what looked like the bottom of a beer bottle, the toilet had questionable stains, shower head w... read more
Business response:
Dear Guest, Thank you for choosing us. We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please come back and validate the changes we will implement and experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management
Staff was amazing
Extended Tewksbury It was nice and restful. The staff was very responsive to my requests
Business response:
Dear Andrew, thank you for the outstanding review. We are glad you enjoyed a relaxing getaway and that our friendly team was attentive to your needs. It was a pleasure hosting you at Extended Stay America, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay Hotels and if I can be of assistance to you
Breakfast was supposed to be included, there was only coffee, granola bars and packets of oatmeal. Lobby consisted of a bench and two chairs.
Business response:
Dear Kathleen, thank you for taking time out of your day to post a review. Although we were happy to read that you loved your overall stay, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Nancy front desk made our trip comfortable and enjoyable.
Business response:
Dear GuestThank you for taking the time to let us know about your stay we are glad to hear you enjoy it and experience the great customer service we offer.
Clean but needs improvements Bathroom sink was drain was a mess .Had to wait awhile for front desk staff as they were short of staff
Business response:
Dear Guest Thank you for taking the time to give us a Review, we apologized for the issue you encounter. we have spoken the the correct department and have fix the issue.we hope to see you in the near future.
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 4.2 star rating with 777 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.