Extended Stay America - Boston - Tewksbury

Business response:

Dear Christopher, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay with a clean room. However, we are sorry that you felt that our hotel needs an update. Until those plans are processed, we shall discuss this with our housekeeping team to ensure they thoroughly check the room before delivery. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management 

Business response:

Dear Christian, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear K, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed your room with a kitchen for the price paid for the last minute booking. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management 

Business response:

DearSandra, We apologize for the inconvenience you experienced during your stay. Your observations about the lobby, parking lot, and hallways are concerning and not indicative of the environment we strive to maintain. We are taking immediate steps to address these issues to ensure a more pleasant experience for our guests. Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to provide you with a better experience.Sincerely,Hotel Management