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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like pet urine . Bathroom and furniture in room not clean .
Business response:
Dear Jacqueline, Thank you for reviewing your time with us. We apologize for any cleanliness concerns overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is already at work to correct the spots mentioned. We strive to deliver exceptional service consistently; therefore, we have shared your feedback with our team to ensure these issues are handled better in the future. Apart from this, we hope you had a pleasant time. Please give us another c... read more
Correct pour le prix , déjeuner pas disponible seulement des barres tendre et gruau
The unit looked clean but when the air conditioner kicked on at night hair and dust flew everywhere also the bottom of the bed has a lot of hair and dust it does not seem anyone has cleaned under the bed in a long time.The bath tub water also drained very slow and so did the bathroom sink.
Business response:
Dear Oscar, Thank you for reviewing your time with us. Our aim is to give a flawless and excellent hotel experience to all the guests entering our door. However, please accept our apologies for your disappointment with the issues in your room, which were overlooked during your room preparations. We will address this with our housekeeping team to ensure rooms are checked so everything is in order as we proceed. Apart from this, we hope you had a pleasant time. Considering this a rare incident, please return, and we will make ... read more
We stayed 2 nights, beds were comfortable. Staff seemed nice, convenient to local businesses, McDonalds right across the street. Not far from interstate.
Dated, but clean
Business response:
Dear Christopher, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay with a clean room. However, we are sorry that you felt that our hotel needs an update. Until those plans are processed, we shall discuss this with our housekeeping team to ensure they thoroughly check the room before delivery. Please revisit us soon for another beautiful experience. Sincerely,Hotel Management
Very good
Business response:
Dear Christian, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Extended Stay America. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,389 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.