Extended Stay America - Boston - Waltham - 32 4th Ave.

Mariana Danielle 

on Expedia

2 months ago

The receptionist in the lobby gets 10/10. I didn’t catch his name but he was so kind and friendly. The property itself needs A LOT of work. We made it to our room and the sofa bed had no mattress. The receptionist found that odd and said he would get me one. He brought it up and honestly it looked like it was fished out of a dumpster. He offered an adjacent room but admitted it smelled kinda weird in there. The room we stayed in had a minimum of 6 holes that had been spackled over. Those holes were never painted over. The re... read more

Kelly 

on Expedia

2 months ago

Grab and Go….NOT free breakfast. The furnishings (cabinets and doors) were all broken. The “free breakfast” was not breakfast. It was an empty coffee urn on a counter covered in sugar. No milk or creamer. The “breakfast” offerings were oatmeal packages and nutri grain bars. This is a “grab and go” not free breakfast. Very disappointing. 

Michael 

on Expedia

2 months ago

Rundown, very poor condition. Would not recommend - far cry from their advertisements, well and truly over priced and inconvenient. 

Elizabeth 

on Expedia

2 months ago

I arrived at the hotel at 7p and no one was at the front desk; no phone to page anyone in fact the receptionish wherever she was had left her walkie talkie on the desk; She finally came back; difficult to understant her. I went to my room which was completely empty; no coffee, no coffee maker; no cream like what the website said it would have. Frigerator too noisy so I had to turn it OFF. Sink and tub was full of black hair strands 12" long. I have short hair!! I asked for a coffee maker at 11 and she told me to come and get... read more

Micheala 

on Expedia

2 months ago

We showed up to Extended Stay, paid for our room, and went upstairs to our room. There was someone already in the room when we got up there. We went back downstairs and the front desk worker said he was not surprised, this had happened to him before, he had no available rooms, he could not refund us the money, and we should call Expedia to get the refund. When Expedia called this branch to confirm, they were told we stayed in the room. We never entered a room. In calling for a location manager, the front desk would not give ... read more

kaitlyn 

on Expedia

2 months ago

It was dirty and they didn’t clean the garbage before hand from our room and when we asked about it they never cleaned it on our whole stay! The knob in the shower was broken and the machines in the gym did not work as well. 

Julia 

on Expedia

2 months ago

Bed had mold and urine stains, missing socket wall plates, Cabinets missing handles and off track. 

Toni 

on Expedia

2 months ago

Television didn’t work first night. That Chester guy is a complete idiot,So rude, disrespectful, dirty clothes, and unprofessional, treats people terribly.