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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Filthy room
Business response:
Dear James, We sincerely apologize for the condition of your room, as cleanliness is a top priority for us, and your experience does not reflect our usual standards. Please be assured that your comments have been shared with our housekeeping and management teams to address the issue immediately and prevent similar occurrences in the future. We truly value your input, as it helps us improve our services and ensure a comfortable stay for all our guests. We hope to have the opportunity to provide you with a cleaner and more enj... read more
Extremely dirty environment, with an unpleasant odor throughout the halls and lobby. The rooms were unkempt and grimy, with strange hairs, dust, and dirt on every surface practically, including the bathroom. There was a large, odd, brown stain, in the crumb-filled pull-out couch, and a shower curtain littered with pink mold. If I hadn't been on a budget or had my own Lysol wipes, I would have spun on my heels. Upon check in, other guests and I were waiting for a receptionist for a while, however when we did get to check in w... read more
Business response:
Dear Jada, We sincerely apologize for the unacceptable condition of the property, including the cleanliness issues in the rooms, lobby, and common areas. This falls far below the standards we aim to provide, and we regret the distress and inconvenience it caused during your stay. We appreciate your recognition of our staff’s politeness and helpfulness, which we will share with the team. Please be assured that your comments have been addressed with housekeeping and management to ensure immediate improvements. We hope to have ... read more
Stay away from this hotel
Business response:
Dear Mike, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
When I got there, someone else was trying to check into his room. They told him they had overbooked and did not have a room for him. So, when I tried to check in, they told me the same thing. I don't think I will use Orbitz anymore to book hotel rooms.
Business response:
Dear Albert, We strive to create an exceptional, memorable stay for each guest; therefore, we sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention, as we continually grow and improve from our guests' feedback. We hope you will give us another opportunity in the future, as we would welcome the... read more
Wouldn’t recommend it
Business response:
Dear Mya, We are sorry to hear that your stay did not meet your expectations. Guest satisfaction and comfort are very important to us, and your comments help us identify areas for improvement. We are continually working with our team to enhance cleanliness, service, and overall guest experience. While we regret that we fell short during your visit, we hope to have the opportunity to provide a much-improved stay in the future. Sincerely, Hotel Management
The check took almost an hour and I was only the 5th person in line. It was well pass the check in time. Rooms were not ready. The room was clean but very outdated and in poor condition. The area was great and safe. Staff was friendly but overwhelmed and not good at communicating.
Business response:
Dear Angel, We sincerely apologize for the long check-in wait and for the rooms not being ready on time. We also regret that the condition of the room did not meet your expectations and that our staff seemed overwhelmed and communication fell short. Your comments have been shared with our team to improve check-in efficiency, room preparation, and staff training. We are glad you found the area safe and our staff friendly. We appreciate your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Managemen... read more
Breakfast is a joke. Does not even qualify as a snack. Check in was a nightmare; delays due to incompetence and broken equipment. The place is under renovation, so it is dusty, dirty and almost unsafe. The vending machine did not release my product, and the front desk would not take responsibility. Overall... never to stay there again!!!
Business response:
Dear Fabio, We sincerely apologize for the multiple issues you experienced during your stay, including delays at check-in, broken equipment, and the condition of the property during renovations. Guest comfort and satisfaction are very important to us, and we regret that our breakfast offerings, vending machine, and overall environment fell short of your expectations. Your comments have been shared with our management team to address these concerns and improve our services. We value your feedback and hope you will give us ano... read more
Terrible
Business response:
Dear Daniel, We sincerely regret that your experience did not meet your expectations and apologize for any inconveniences you encountered during your stay. Guest comfort, safety, and satisfaction are our top priorities, and we take your comments seriously. Your feedback has been shared with our team to address any areas needing improvement so future stays can be more enjoyable. We value your input, as it helps us enhance our services and facilities. We hope to have the opportunity to provide a better experience and welcome y... read more
Room was in disrepair. Bathroom door dried dirt on there. Went to get kitchen supplies, but they were filthy. No coffee makers available. The "breakfast" was not fit for human consumption processed snacks only suitable for children.
Business response:
Dear Roderick, We sincerely apologize for the condition of your room, including the bathroom and kitchen supplies, as well as the lack of coffee makers and limited breakfast offerings. Your experience does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and management teams to ensure immediate improvements. We are committed to providing a clean, comfortable, and welcoming environment for all guests. We appreciate your input and hope to have the opportunity to welcome ... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.