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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room was literally falling apart Lights not working properly stove broken. Wouldnt recommend until after renovations
Business response:
Dear Timilia, We sincerely apologize for the issues you experienced with your room, including the lighting, stove, and overall condition. Your comments have been shared with our maintenance and management teams to address these concerns and ensure corrective actions are taken promptly. We understand how disappointing this must have been and appreciate your input, as it helps us improve our property for future guests. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Mana... read more
Most disgusting hotel I’ve ever seen! Advancement said breakfast. None. Bathtub had a dirty used bandage in it. Major structural problems being worked on and not told before hand. Outback was filthy with cigarette buts laying all over and undesirables blasting rap music. The room had a kitchen, but no pots, plates, silverware. I’m 100% disabled with a walker and a cane. The I was treated is totally unacceptable!
Business response:
Dear Edward, We sincerely apologize for the unacceptable experience you had during your stay, including cleanliness issues, lack of amenities, and any inconvenience caused due to ongoing maintenance. We deeply regret that our service and communication did not meet your expectations, especially considering your accessibility needs. Your comments have been shared with our management, housekeeping, and maintenance teams to ensure immediate corrective actions are taken. We value your feedback, as it helps us improve our guest ex... read more
Bad experience I had a bad experience with this stay. I was in so much pain recovering from surgery and the room quality was so terrible. The assistant GM was so rude and I accommodating. The quality of the rooms were poor. Furniture broken, falling apart. The cleaner did not properly clean the rooms to get rid of mold and mildew in the sink which caused a serious odor in the room. They said they were going to start renovating 9/15/2025 the day I was to check out so they were aware of the quality of the rooms. It was just a ... read more
Front desk was impersonal, rude and did not stop to listen to my concerns, room had oil spilled throughout the room, mold is present in multiple areas, countertops are coming undone, no usb/usc ports, bed is stiff. The front desk asked ME to clean up the oil spills
Business response:
Dear Juan, We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns, room condition, and the service you received from our front desk. This does not reflect the standards we aim to uphold, and we regret the frustration caused. Please know your comments have been shared with our housekeeping, maintenance, and management teams to address these concerns and prevent similar occurrences in the future. We value your input and hope to have the opportunity to provide a much-improved ... read more
I had a very unpleasant checkin experience because Expedia overbooked my stay. As a result, I had to find another hotel without any warning.
Absolutely filthy! See pictures regarding carpet, couch, bedding, tables, dishwasher, tv, black mold and more. Washers/dryers gross and over priced. Booked through Expedia and they were helpful in trying to make things right. Extended Stay, nope! No help, no discount/refund/nothing. Tried to find another hotel the last night after seeing a mouse run across the hall right in front of me but couldn’t. Not sure where the staff was for extended periods of time but to end on a good note, one young lady at the front desk provided ... read more
My experience at this hotel was extremely disappointing. The rooms were dirty and poorly maintained, which made the stay very uncomfortable. On top of that, the staff was rude, unhelpful, and completely uncooperative when I raised my concerns. Basic hospitality and cleanliness were clearly lacking. I would not recommend this hotel to anyone and suggest looking elsewhere for a more welcoming and hygienic stay.
My stay. The hotel didn't have any pots, pans or utensils. One of the burners, on a two burner stove, did not work. There was no shower curtain. I was very disappointed in what they advertised and what was delivered! We will never stay there again!
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,616 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.