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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They should not be allowed to rent this place out and the condition of the building is poor. They don’t even keep the building clean.
Business response:
Dear Robert, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The faucet in sink is Broken the carpet is dirty. Smell orin.
Business response:
Dear Luis, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
This place is use for homeless people it not a hotel so be careful
Business response:
Dear Brandon, We sincerely apologize that your stay did not meet your expectations. Our hotel is committed to providing a safe, clean, and welcoming environment for all guests. Guest comfort and security are our top priorities, and your comments have been shared with our management and housekeeping teams to ensure continued attention to the quality and safety of our property. We take all feedback seriously as it helps us improve. We hope to have the opportunity to provide a positive and comfortable experience should you cons... read more
I won't be returning. No one took trash out or came to give new towels. Wires n holes n stains .. ect.
Business response:
Dear Jennifer, We sincerely apologize that your stay did not meet your expectations and that you experienced issues with cleanliness, maintenance, and housekeeping services. Guest comfort, hygiene, and satisfaction are our top priorities, and your comments have been shared with our housekeeping and maintenance teams. We truly regret that your experience was unsatisfactory and appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to provide a much better stay on your next visit. Sincer... read more
Filthy, smells, rude front desk. Urine in hallways, False fire alarms throughout night. Spend a few extra bucks and stay else where
The room was shocking to me. All The walls had who knows what on them, the couch looks like a cat clawed at it for days, the kitchen had burnt countertops, the tv stand had water damage and missing doors. It looked like I was in an abandoned room. The faucet handle was missing, kinda needed a wrench to turn on. It also was not able to turn to warmer water. The floors were missing tile, doors had bad patch work from hold on it. Again, food, body fluids, pop or whatever was ALL over the walls. If I hadn’t paid for it already I... read more
Business response:
Dear Michael, We sincerely apologize for the condition of your room and the issues you experienced with furniture, fixtures, and cleanliness. This is far below the standards we strive to maintain, and we regret the discomfort it caused during your stay. Your comments have been shared with our maintenance and housekeeping teams. We truly appreciate your acknowledgment of our staff’s efforts, and your input is invaluable in helping us improve. We hope to have the opportunity to provide a much better experience in the future. S... read more
Very filthy.
Business response:
Dear Lori, We sincerely apologize that your experience did not meet your expectations and that cleanliness was not up to the standard we strive to maintain. Guest satisfaction and a comfortable, clean environment are our top priorities, and your comments have been shared with our housekeeping and management teams to ensure immediate attention and improvement. We appreciate your honesty, as it helps us enhance our services for future guests. We hope to have the opportunity to provide a much better experience on your next visi... read more
Not again Nice staff! But overall cleanliness and conditions I would not recommend staying there. Because of that place we canceled another extended. Stay for later in our trip.
Business response:
Dear Deena, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff to be friendly and helpful, as providing great service is something we take pride in. However, we are truly sorry to learn that the cleanliness and condition of your room did not meet your expectations. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We value your input and hope you will consider giving us another chance to provide a better experience. S... read more
This was the worse ESA Ive stayed in. Out dated and filthy room. The dark hallways were filthy and littered with garbage. This place makes Motel 6 look like the Ritz
Business response:
Dear Erik, We sincerely apologize for the disappointing experience you had during your stay. The cleanliness and condition you described are far below the standards we strive to maintain, and we regret that this negatively impacted your visit. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention and improvement in both room and hallway upkeep. We truly value your input as it helps us enhance our property and guest satisfaction. We hope to have the opportunity to provide you... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.