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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was dirty and nothing like the “apartment-style” they advertised — not even a disposable cup. We requested a coffee maker and waited three days, but it never came. Breakfast is just two thermoses of coffee and a few muffins that run out in minutes — very misleading. It seems that some long-term residents are living in the building, and the smell of food being cooked in the rooms often spread through the hallways, creating an unpleasant and uncomfortable atmosphere. Overall, the environment didn’t feel very safe. For... read more
Business response:
Dear Laura, We sincerely apologize for the cleanliness issues, lack of apartment-style amenities, delays in providing requested items, and the limited breakfast offerings. We also regret that odors and the atmosphere in the hallways impacted your comfort and sense of safety. Your comments are taken very seriously and have been shared with our housekeeping, maintenance, and management teams to address these concerns promptly and improve the guest experience. We value your feedback and hope to have the opportunity to welcome y... read more
Terrible check in 44 minutes even though pre booked and prepaid. Would not recommend this place.
Business response:
Dear Debra, We sincerely apologize for the delay you encountered during check-in, despite your pre-booked and prepaid reservation. We understand how frustrating this must have been and regret any inconvenience caused. Please know that your feedback has been shared with our front desk and management teams to review our check-in process and ensure more efficient service in the future. Guest satisfaction is our top priority, and we are committed to improving our operations. We hope you will give us another opportunity to provid... read more
Bed was fine but carpet was badly stained, couch had holes in the leather, walls had stains. No way was I going barefoot anywhere in the room. Won't return unless desperate.
Business response:
Dear Jonathan, We’re sorry to hear that your experience did not meet expectations. While we’re glad the bed provided some comfort, the condition of the room clearly fell short of our standards. Your comments regarding the overall cleanliness have been shared with our maintenance and housekeeping teams for immediate attention. We understand the importance of a clean and well-maintained environment, and we regret that we didn’t deliver this during your stay. Thank you for bringing these issues to our attention, as we’re commit... read more
Property is in bad shape, needs full makeover.
Business response:
Dear Robert, We sincerely apologize that the condition of our property did not meet your expectations. Guest comfort and satisfaction are very important to us, and we take your comments seriously. Our team is continuously working to maintain and improve our facilities, and your feedback will be shared with management to prioritize updates and renovations where needed. We truly value your input as it helps us enhance the experience for all our guests. We hope to have the opportunity to provide a better stay in the future. Sin... read more
The location of your hotel is quite good, and the two Chinese staff members at the front desk were polite and helpful. However, the room had a strong musty smell, which affected our experience. We checked out on the morning of the 19th, and it has been three days, but our deposit has still not been refunded. During our stay, we also spent one night at another hotel, and their deposit was refunded to us the very next day. I left a message for your hotel last night but have not received any reply, which is quite disappointing.... read more
Business response:
Dear HAOBO, We sincerely apologize for the musty smell in your room and for the delay in processing your deposit refund. Your concerns regarding communication have been shared with our management team to prevent such issues in the future. We appreciate your input and look forward to welcoming you back. Sincerely, Hotel Management
The room look like it had not been cleaned. It smells like mildew the hallway smell like mildew my son and I were so upset that we left and as you can see, we checked into Embassy suites to find a better room so I am please asking for a refund for I did not spend like only 10 minutes, maybe 20 in that room and then I left. I do not recommend anyone to stay here. It’s not somewhere you wanna stay
Business response:
Dear Lucas, We sincerely apologize that the condition of your room and the hallway odors impacted your experience so severely. Providing a clean, comfortable, and welcoming environment is our top priority, and we regret that we fell short during your stay. We appreciate your input, as it helps us improve our services. We hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management
The property was dirty. We didn’t have clean sheets in our room nor had the room been cleaned before we got there. They never came to clean our room the 4 days we were there. We didn’t even have a shower curtain in the room. We have to get our own clean linens for the beds and change them. They made us go get them ourselves from the front desk. The halls were full of large fans and trash everywhere. We tried to get issues addressed, but we gave up.
Business response:
Dear Heather, We sincerely apologize for the numerous issues you encountered during your stay, including the lack of cleanliness in your room, missing shower curtain, and the need to retrieve linens yourself. This does not reflect the standards we strive to maintain, and we regret that your concerns were not adequately addressed during your visit. Please know that while our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can t... read more
Smelly sink and clogged sink
Business response:
Dear Jayzelle, We regret that your stay did not meet the standards of cleanliness and comfort we strive to provide. Your feedback is important and will be shared with our team to ensure these issues are addressed promptly. We hope you will give us another opportunity to deliver a more comfortable and enjoyable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,616 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.