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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Well located near the highway, easy drive to the airport. The facilities are good, perhaps a little rough around the edges. But certainly a convenient stop for a day or two, while on the move.
Business response:
Dear Jon, thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management
everything is fine the only bad thing is that the room the floor seems to have never been cleaned it was very dirty
Business response:
Dear Gerald, thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
When first entering the room there was hair in the tub, no towel, black sprinkling of dirt on the comforter. I've been in plenty of cheap hotel, but this one had me wondering if there were vermin. Staff were not friendly my first day, but that did improve. The premises are overall dingy and in need of a deep cleaning.
Business response:
Dear Beth, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
no breakfast other than coffee unsafe electrical conditions in room
Business response:
Dear Martin, thank you for taking the time to write your review. We apologize for the issue you had with the appliances in your suite. Our Maintenance team is already working on fixing it as soon as possible. Moreover, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for sharing, and ... read more
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Well prepared to receive guests. Only one thing that I noticed that was not quite clean was the sink in the bathroom. I liked the fact that I was able to regulate the temperature in the room, that the Tv was well functioning and had many channels available. And the place was quiet all night.
Business response:
Dear Krystyna, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. We apologize if there were any inconveniences. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.