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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is clean, and a quite area. The staff is very kind. I had a good time.
Heavy odor of tobacco. Overwhelming everywhere. If you travel with little kids or someone with asthma it is a problem. Positive side panel floors instead of carpet were very clean
Business response:
Dear PIOTR, we appreciate you being our guest and apologize that the smoke smell compromised your stay. We work hard to provide a clean and comfortable environment and have strict policies where we prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. Considering the positive aspects of your visit, we hope you will choose us again for the seamless stay you deserve.Sincerely,Hotel Management
The good with the bad........ The Bad..... Despite the nice appearance outside, the inside of this hotel was dark and dingy. The lobby was really non existent. There was an a odor in the halls which indicated that, despite all the signs and hotel policy, other guests were smoking in their guest rooms. For an extended stay hotel, the room had nothing in the kitchen area to use as extended stay. No silverware, no cookware, no dishes, no glasses. NOTHING. All the cupboards were empty! There was a sink and a stove top, and a mic... read more
Business response:
Dear Craig, thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are sorry we missed meeting some of your expectations. Being a non-smoking hotel, we have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Also, several in-room amenities are available upon request at the front desk and are complimentary. The list of amenities includes but is not limited to kitchenware, bath amenities, to... read more
So so stay The room was mostly clean… But smelled of smoke. Went to the front desk and was able to change to a non-smoking room. Front desk person made it happen… But was not very friendly. Bedsheets were not completely clean. And it’s an extended stay… But there were no cups for Water or coffee in the room.
The room was smelling smoking really bad...
Business response:
Dear Karla, thank you for sharing your comments. Even though your review does not match your great ratings, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
The bed was extremely uncomfortable. The quality of the room was less than par.
Business response:
Dear Guest, thank you for sharing your experience about your recent stay. We are glad your overall stay was pleasant. However, we are disappointed with your issues regarding the comfort of the bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and will share your comments with our leadership team. We hope you give us another opportunity to meet your expectations shortly. Sincerely, Hotel Management
My room smelled like cigarettes although listed as non smoking
Business response:
Dear Robert, thank you for the review and for sharing your experience. We are glad to know that overall you had a pleasant stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Good location
Business response:
Songqing, thank you for being our guest. We are pleased that you loved our location, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel ManagementSongqing, thank you for being our guest. We are pleased that you loved our location, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.