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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Customer service was great and the rooms are clean
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Good property, some good staff The stay itself was ok, I was only there for one night, so I wasn't really able to avail myself to the real advantages of this property, such as cooking implements, etc. What wasn't great was the check in experience, although the person who checked me in did a great job of fixing what someone before him had clearly screwed up. Due to my plane being late and Hertz at BOS being hilariously inept, I arrived well past midnight. I had anticipated this might happen and had called the hotel earlier, ... read more
The property sits behind another Extended Stay America so it is a little confusing knowing which one to go to. The rooms were good sized and had all the amenities. The kitchen area was a little dated but sufficient. The lobby was rather non-welcoming. When you enter the property, there is no place to sit or put your bags. The lobby had about 4 guests trying to check in and the area was too small to accommodate even that small number. It was rather cramped. Also, the breakfast is literally grab and go. It is located in the do... read more
Business response:
Thank you for choosing us and sharing your experience. We are glad you had an overall great stay and liked your room, but we hate knowing we didn’t meet every expectation. We will address your concerns to our appropriate team to make sure we avoid repeating these situations. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Les employés en soirée était très gentil aidant fiable. Le déjeuner était absent. Le tout manquait de contenu et de variété. Certains matins, il n’y avait plus de café ni de nourriture
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we apologize you were unable to take advantage of our complimentary grab-and-go breakfast and regret the inconvenience it caused. We will be sharing your concern with our team so we can prevent this from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Friendly staff!!! The staff was very friendly which made up for the very basic furnishings and such.
Business response:
It was a pleasure reading your review. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we look forward to sharing your compliments with them. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Probably won't return Though the front desk personnel was pleasant, the overall hotel was a bit old, dingy, and dark, and they had just about nothing left an hour into breakfast time. Fine for one night.
Business response:
Thanks for choosing to stay with us. We're sorry our hotel did not meet your expectations and that you were unable to take advantage of our complimentary grab-and-go breakfast. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We truly hope you'll make plans to stay with us again. Sincerely, Hotel Management
The ac broke down. When I called the front desk they said they could do nothing (yes it was night time) I slept sweating whole night
Business response:
Monty, thank you for being our guest. We apologize for the inconvenience you had due to the maintenance issue you encountered in your room and that we were unable to resolve it to your satisfaction. We have discussed your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.