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Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waiting in Waltham My only complaint was the check-in. We arrived at 10:30 pm on the busiest weekend of the year in the Boston area - graduation weekend - to a crowded lobby filled with people waiting to check in and were told that we might not have a room, although it was all paid for and confirmed. It seems that rooms were overbooked and some rooms that were empty had to be cleaned. We overheard that there weren't enough clean sheets and cleaning supplies. After about half an hour, we were given a nice, clean, well-stocked... read more
Business response:
Paula, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Al llegar muy amable la recepcion, pero despues de 5 hr de manejar, lo que necesitaba era descantar y tuvimos que esperar 3 hr para recibir la habitacion, porque el personal de limpieza se equivoco de numero de habitacion, con una bebe y una abuela, fue muy traumatico esperar todo ese tiempo.
Business response:
Jenny, thank you for being our guest. We are very sorry for the inconvenience you had at the time of check-in. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, Hotel Management
No Breakfast The major thing that I objected to was breakfast. There really wasn't any. No Brewed Decaf and breakfast consisted of packaged stuff. I expected a small buffet.
Business response:
Thank you for your feedback about our breakfast offerings, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
Everyone we interacted with on the staff was friendly and nice. But it seemed they were either understaffed, or just not getting the job done. * First issue - it's quite confusing to have two Extended Stay America's next door to one another. (Yes, they have different street numbers, but it seems MANY people go to the wrong location first, as we did.) * The hallways had litter on the floor when we checked in Friday and it was still there on Sunday when we checked out. * We had a King room + pull-out couch. When we asked for s... read more
Business response:
Thank you for sharing your comments. Although you liked our associates, we are sorry for the problems you encountered and regret the inconvenience caused. Please be assured, we have shared your feedback with the appropriate team so that we can improve our service and facilities moving forward. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Okay Overall, a good place to stay if you're on a business trip. On the first night, came back to a room that was not cleaned/ bed was not made.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad overall you had a pleasant time while you were here, but we're sorry for your disappointment with our housekeeping policy. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
I liked the cleanliness of the place, the staff was courteous and friendly. The noise from the refrigerator woke me up during the nights.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you liked our well-kept property and that you were impressed with the service provided by our associates. However, we're sorry about the noise you experienced in your room. We have asked our maintenance team to fix the problem with the refrigerator. We hope this did not overshadow your otherwise positive stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 4.1 star rating with 1,199 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.