Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Thank you for staying at our hotel and for posting your comments. Please accept our apology for the front desk associate who impacted your experience in a negative way. Our goal is to provide 100% guest satisfaction, and we are taking steps to ensure we meet that goal with every guest! We are sorry we let you down and hope you will give us another chance to redeem ourselves and show you the outstanding service and respect you deserve. ​​​​​​​ Sincerely, Hotel Management 

Business response:

Timothy, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. ​​​​​​​Sincerely, Hotel Management 

Business response:

Sandy, it was a pleasure having you as our guest at Extended Stay America. We're glad to know our location close to the highway was ideal for you and that you were impressed with your well-equipped room. We hope to have the pleasure of hosting you again. ​Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing the Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, ​Hotel Management 

Business response:

Claudia, thank you for choosing Extended Stay America. We are glad to know to know you were impressed with our fully-equipped kitchen and that you had a pleasant time with us. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Leonardo, thank you for reviewing our hotel. Please accept our apologies for the inconvenience you had due to the mix up with your reservation and for the cleanliness issues you encountered in your room. We assure you that we have discussed your feedback with the appropriate teams, and we're working with them to be more diligent with our efforts going forward.We hope to have another chance to show you our true hospitality the next time you return to this area. ​Sincerely, Hotel Management  

Business response:

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management