This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room stinks, toilet dirty. Elevator broken
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Looks like the property is under renovation. They could have waited have completed repair work, make elevator to work. Gives very bad impression and should not be listed as hotel in such a nice neighborhood with so many companies around.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Comfortable and convenient Fine except a few "hidden" trash items left behind that housekeeping didn't notice.
Clean, quite, free hot breakfast
Business response:
Chongyu, thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and liked our well-kept property. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Good price for just one night
Business response:
Qizhao, thank you for being our guest. We are pleased that we were able to meet your expectations at a great price and that you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
The elevator was out of service for the entire 4 days we were there. We were placed on the 3rd floor, and with the elevator being out it made it very difficult for my wife who is scheduled to get a knee replacement done. Also. When we checked in we tried to get pots, pans, plates and utensils. The girl said that we would have to wait a 1/2 hour. There was not anyone else checking in, so what was the delay for?
Business response:
Francis, thank you for your review. We are sorry for the inconvenience you had due to the elevator. We are addressing the problem immediately. We will also bring your concerns to the attention of our front desk staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
First time at Computer Drive location Not a big fan of this Extended Stay hotel. The hallways had a slight scent and there was a stain on the couch. Don’t like the setup of the room. I will stay at another Extended Stay, but most likely not at this location.
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 4.2 star rating with 946 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.