Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Douglas, thank you for choosing us. We are sorry for your poor check-in experience and apologize for the issues you had in your room. Appropriate teams have been informed about your concerns and steps will be taken to further improve our guest experience. We hope to host you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location was perfect for your needs. However, we also apologize for cleanliness issues you encountered and will share your feedback with the housekeeping team to ensure it is not repeated. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to see the rating as it states you had a pleasant time with us, but we regret the inconvenience caused due to our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the smoke odor issue you experienced in your non-smoking room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America while you were here for a race. We're delighted to know you loved your well-appointed room and that our location was ideal for your traveling needs. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management 

Business response:

We appreciate your rating and are happy you liked various aspects of your stay. However, we are sorry we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management