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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me gusto nada estaba todo horrible no se lo recomiendo a nadie.
Business response:
Dear Iris, We strive to provide a satisfying experience for every guest, and it is disappointing to learn that we fell short of your expectations. We take your feedback very seriously and have shared it with the respective teams for careful review, as we’re always looking to identify areas that need urgent improvement. We appreciate your patience. We hope you'll consider giving us another opportunity in the future to deliver a much better stay. Sincerely, Hotel Management
We arrive at our room. No sheets in the sofa bed. We had to go get it . Nothing, I mean, not even one plate in the kitchen. You have to go downstairs to get whatever you need and be lucky they have it. The coffee in the lobby is as bad as it gets; they don't filter properly. The lady who was working that night was doing front desk, housekeeping, washing sheets, and dishes at the same time.
Business response:
Dear Ismael, Thank you for taking the time to share your experience. We’re sorry that your stay did not meet expectations. We regret that your room was not fully prepared upon arrival. Our goal is to provide a seamless and comfortable experience, and we fell short of that goal. Your feedback is invaluable, and we hope you’ll consider giving us another opportunity to provide the thoughtful, well-supported stay you deserve. Sincerely, Hotel Management
Front lobby needs updating.
Business response:
Dear Paul, Thank you for staying with us and for taking the time to share your thoughts. We’re glad to hear that you enjoyed your overall experience, and we appreciate your kind words. We understand the importance of first impressions, and your feedback has been shared with our management team as we continue to plan future updates and improvements. Your input helps us grow, and we look forward to welcoming you back soon with an even better experience from the moment you walk through the doors of Extended Stay America. Sincer... read more
I don’t like this place because it is very dirty, small bad, promises breakfast inclued but have just coffe and tea for to go
Business response:
Dear Nilvania, We are sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and accurate amenities are all important, and we apologize for falling short, especially regarding our breakfast offering and the condition of your room. Your comments have been shared with our team to help us improve accordingly. Thank you for bringing this to our attention. We appreciate your patience and hope to have another opportunity to deliver you a better experience in the future. Sincerely, Hotel Management
Dirty and uncomfortable Carpet needs replacing, floor was filthy. Could not add night easily then when I did I had to do online but stay did not go thru by attendee so was woken up by housekeeping and had to show my receipt almost getting booted from hotel
Business response:
Dear Gabe, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you de... read more
I am asmatic. The rooms were supposed to be smoke free but had strong smoke odor. Requested a different room which was granted with another one which turned out to be more or less the same. It was made clear there wount be any other room change. The bath tub was terrible had to put a towel to step on as I took a shower. Never again to that chain
Business response:
Dear Benson, Thank you for sharing your recent experience. We want to extend our sincerest apologies for the discomfort caused by the odors in your room. Our goal is to enforce our non-smoking policy and ensure that all rooms are properly cleaned and maintained. We regret that we failed in this regard and that our efforts to change the room did not resolve the issue. We’re also deeply sorry that the condition of the bathroom did not meet our standards. Clean, safe, and functional accommodations are fundamental. Please know w... read more
Nice staff. Clean bed (surprisingly). The hotel is filthy and run down. Awful odors. Trash in the hallways. Parking lot litter everywhere. No excuse for the conditions.
Business response:
Dear Dan, Thank you for sharing your experience. We’re pleased to hear that our staff provided good service and that your bed was clean, but we sincerely regret that the overall condition of the property did not meet expectations. A clean and well-maintained environment is essential, and we take concerns about cleanliness and upkeep seriously. We appreciate your feedback and will review our housekeeping and maintenance procedures to improve guest comfort moving forward. We look forward to providing a better experience in the... read more
The room needs repairs and cleaning. The curtain allowed light in all night long. The tub faucet leaked. The walls were cracked. The side of the refrigerated was pitted and not clean. The rug was sticky and needed replacing. Was definately not worth the money.
Business response:
Dear Lisa, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we apologize that our hotel did not meet your expectations, and we appreciate you bringing these concerns to our attention. We always enjoy hearing from our guests about how we can improve our services. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
8 pm parking lot out front full. door from back lot to front desk locked. so had to walk all the way round. then no one at front desk for 10 mins. then she was barely intelligible
Business response:
Dear Peter, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been to encounter a locked entrance and a delay at the front desk, especially after a long day. Your feedback has been shared with the team to help us improve both accessibility and guest service. We truly value your input and hope you'll consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,757 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.