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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No tv remote, no kitchen equipment (pans, dishes, utensils; toaster, coffee maker). Room smelled smoky. Awkward furniture arrangement-obstructed path from far side of bed to bathroom.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by the missing amenities in your room. We'll ensure all suites are fully equipped and maintained to provide a comfortable stay. Further, we'll review our room layouts for the furniture arrangement to improve accessibility and flow. We appreciate your input and will work to enhance our rooms to meet our guests' needs. We value your feedback and will use it to improve our services. Sincerely, Hotel Management
Boston Marathon Trip Stairwells were filthy. Rest of place was average for cleanliness. We had to request the flatware and cooking gear and we only got 2 or less of everything for a family of 4. We didnt have enough pillows for all 4 of us and they didn't have any extras. We stayed here for the Boston Marathon but will not do so again. We will spend a little more money to be in a better equipped, better run and better maintained establishment.
Business response:
Dear Guest, Thank you for choosing to stay with us during your Boston Marathon trip. We truly appreciate you sharing your experience, and we’re sorry to hear that your stay did not meet expectations. Please accept our sincerest apologies for the condition of the stairwells and the shortcomings in-room amenities. We understand how frustrating it must have been not to have enough pillows or kitchen supplies for your family, and we’re equally disappointed that we could not accommodate your needs during such a meaningful trip. Y... read more
Mold in bathroom, extended stay and switched rooms and the new room wasnt clean and perishables left in cupboards. Laundry machines were broken and front desk was rude. Outside side door keycard access was disabled, even though there are homeless in the parking lot.
Business response:
Dear Guest, Thank you for sharing your concerns about your recent stay. We apologize for the issues you experienced, particularly with the mold in the bathroom in your initial room, the cleanliness of the new room, and the inconvenience with the laundry machines. We understand that these problems fell short of our standards. We will also review our cleaning protocols in guest rooms and ensure our housekeeping team meets our high standards. Regarding the front desk staff's behavior, we'll address the issue with the team membe... read more
Beware- not a normal extended stay
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We appreciate your patience and hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
very old furniture, not very clean a lot of suspicious people
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We never want to disappoint our guests in any way and are sorry this was your experience. We appreciate you bringing these concerns to our attention and are grateful for your patience. We hope to have another chance to provide you with the exceptional stay you deserve. Take care!Sincerely,Hotel Management
We ended up not staying there after 2 room mishaps
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The lady at the front desk was very nice and friendly but that was the only good thing with this hotel. There are obvious druggies hanging out outside(living here), the room smelt like it had been bug bombed, the pull out couch has mold on it, the room needs a lot of TLC and the outlet for the hair dryer didn't work. They are laying down new flooring in the room so the hallway had a very strong chemical smell.
Business response:
Dear Samantha,Thank you for your feedback. We sincerely regret that your stay did not meet expectations. Guest comfort and safety are top priorities, and your concerns regarding cleanliness, maintenance, and the overall environment have been shared with our team for immediate review. It’s reassuring to hear that our front desk staff provided friendly service. We appreciate your insights and will work diligently to address these issues as we continuously strive to enhance the guest experience. We hope to welcome you back for ... read more
Don’t stay here!!! I do not recommend staying here! The rooms were dirty, dead bugs smoothed on walls, ant traps in corners and cabinets, the mattress on the pull out couch had no linens and you could feel all the springs ( ended up not using, me and kids all slept in 1 bed) a light randomly turned on in the middle of the night, the outlet was taped to the wall, and the list goes on. There is NO breakfast it’s just coffee/ tea. Just overall not well maintained!
Business response:
Dear Guest, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that we did not meet your expectations on this occasion. We are truly sorry to hear about the inconvenience you encountered with the cleanliness and breakfast situation. This is certainly not the level we aim to provide, and we will address these issues with our team to improve the guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to make your next stay with us outstanding in e... read more
Dirty !!! Also garabge always piled up in hallway smelled like dirty diapers
Business response:
Dear Sheena, We regret to hear that your experience did not meet expectations. A clean and comfortable environment is important, and it is disappointing to learn that this was not reflected during your stay. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We remain committed to providing a better experience and hope for the opportunity to serve you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,759 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.