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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The desk clerk copped an attitude when I presented a military ID. Said they don't accept them. These rooms were musty, there were broken drawers, and what appeared to be dried blood splatters on the walls. In the morning there was no breakfast and coffee was only available if you had a cup (their paper cups were said to be in storage). There was also a pallet of supplies at the back door that had sat out in the rain the previous day and night. There was somebody that had slept in the hall. It was the first time I've seen a p... read more
Business response:
Dear Mark, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you dese... read more
Room light kept flickering and weird noises
Business response:
Dear Sabrina, Thank you for sharing your experience. We apologize for the disturbances you encountered during your stay. A calm and well-maintained environment is essential, and we are sorry that the lighting and unexpected sounds affected your comfort. We will share your concerns with our maintenance team to ensure a better experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management
In the app said that they will have breakfast incluide but in the reality, they have only cafe and te. No good.
Business response:
Dear Guest, Thank you for sharing your experience. We are disappointed that we did not exceed your expectations. The breakfast experience you mentioned is not what we expect our guests to leave with. We value your feedback, and we take it to heart. Our concerned team is instructed to keep an eye on refilling the supplies as needed so that no guest is disappointed. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city. Sincerely, Hotel Management
Excelente
Business response:
Dear Guest, Thank you for choosing us. We are glad you had a good time with us and found our services to your expectations. We hope to continue with your seamless stay on your future trips too. Sincerely, Hotel Management
Worst ever with fraudulent charges Terrible. Oversold and switched me to another one. But they still charged me. Do not ever stay here. Fraudulent charges here.
Business response:
Dear Guest, We are sorry about the issues you encountered during your stay with us. It's concerning that you experienced reservation and billing discrepancies, and we understand your frustration. We take these matters seriously and are actively working to resolve them. Please be assured that we will address these concerns internally to improve our services. We value your feedback and hope you will consider giving us another chance in the future. Your satisfaction is important to us, and we appreciate your feedback. Sincerely... read more
Decent stay. Just wish it was a bit cleaner and that you didn't have to go to the front desk to grab cooking utensils that werent clean
Business response:
Dear Guest, Thank you for sharing your thoughts about your stay. We apologize for the cleanliness of the kitchen utensils, which didn't quite meet your expectations, and for the inconvenience caused. We'll take your feedback on board and work on improving our cleaning protocols and providing cleaner, more accessible utensils for future guests. We appreciate your input. Apart from this, we hope you had a decent time here at Extended Stay America and will be back when you're in the area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,759 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.