This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value, no frill The best part of this hotel for business traveler is that it has a laser printer in the lobby which you can go to an URL address and upload your document and go to the lobby to pick it up.
Great room for the money My only issue was that the bed was very hard. Everything else was perfect and what I would expect for a more expensive hotel
Musty room, overwhelming scene of chemical cleaners, hallways reek of weed smoke. I had to leave for another hotel.
Business response:
Dear Guest, We’re very sorry to hear about your disappointing impression of the property and regret that it led you to cancel your stay. The condition and upkeep of our hotel are essential to the experience we aim to provide, and your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future. Sincerely, Hotel Management
Extended stay says room cleaned every 14 days . In 59 days only cleaned twice. Maintenance is non existent. Microwave was broken. Told I could get a new one. A week later I had to sit in lobby for an hour before someone brought a rusty one from another room. A cabinet is started to come off. Dishwaher doesn't work.
Business response:
Dear Guest, We sincerely apologize for the multiple maintenance and housekeeping issues you experienced during your extended stay. This is certainly not the standard of service or comfort we strive to provide. Your concerns regarding room cleaning and maintenance delays will be shared with our housekeeping and maintenance teams. We truly regret the inconvenience caused and appreciate your feedback, as it helps us improve. We hope you will give us another opportunity and look forward to welcoming you back. Sincerely, Hotel Ma... read more
It was completely filthy. Like unsanitary and should be visited by the health board. The bed was broken and the bathroom door was also broken. The kitchen was unbearable. Fridge filthy, stove was absolutely disgusting the cabinet under the sink had severe water damage and mold. There was urine on the back of the toilet seat, what looked like feces on the door frame into the bathroom.
Business response:
Dear Guest, We sincerely apologize for the condition of the room you encountered, including the cleanliness and maintenance issues. We also understand the unsanitary concerns you described. This is far below the standard we strive to maintain, and your comments will be shared to our housekeeping and maintenance teams. Ensuring the safety and hygiene of our guests is our top priority, and we regret that your experience did not reflect this commitment. Your feedback is invaluable as we work to improve. We hope to have the oppo... read more
The ambiance was not soo good n did not felt welcomed.
Business response:
Dear Guest, We sincerely apologize that the ambiance did not meet your expectations and that you did not feel welcomed during your stay. Providing a warm, comfortable, and inviting environment is very important to us, and we regret that we fell short in your experience. Your comments have been shared with our team so we can improve both the atmosphere of our property and the level of hospitality offered at check-in and throughout each stay. We appreciate you bringing this to our attention and hope to serve you better in the ... read more
Staff told me I had to remove my vehicle from property cuz it leaked a small amount of gas, was not leaking when I went to look at it and didn't seem to be a problem?
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused regarding the request to move your vehicle. Our staff acted based on a safety concern, as even a small fuel leak can pose a potential hazard to guests and property. However, we understand your frustration, especially if the issue was not present when you checked your vehicle. We will review this situation with our team to ensure clearer communication and better handling in the future. We value your understanding and hope to welcome you back for a smoother stay. ... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.