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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very badly maintained
Business response:
Dear Fabricia,We’re sorry that the condition of the property did not meet your expectations. Maintaining a clean and well-kept environment is a priority, and we will address these concerns to ensure a better experience for future guests. We appreciate you bringing this to our attention. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
There was roaches in my room, noisy from other guest walking their dog, loud chatting, running around kids.
Business response:
Dear Robert,We appreciate your feedback and sincerely apologize for the discomfort you experienced during your stay. It's concerning to hear about the presence of pests and the disturbance from other guests. Maintaining a peaceful and clean environment is important to us, and we are actively addressing these issues with our team to ensure a more pleasant experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much... read more
Worst service and rooms
Business response:
Dear Shanmugaraja, We sincerely apologize for any lack of hospitality from our team and the room. Providing a comfortable stay with attentive service is our top priority, and we regret that we fell short during your visit. Your concerns will be addressed with our team to ensure improvements are made. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Not clean, hairs all over the bed! Bathroom was not cleaned as expected.
Business response:
Dear Shusil,We sincerely apologize for the cleanliness issues you experienced during your stay. It's truly disappointing to learn that the bedding and bathroom did not meet the standards we strive to uphold. Your feedback is invaluable as it allows us to address these concerns with our housekeeping team to ensure that every room is thoroughly cleaned before a guest's arrival. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Unfortunately I checked out less than 30 minutes after I’d checked in. There was a notice about upcoming pest control in the room key access. Upon entering the room, there was a foul odor. Turned out the garbage cab was full to the brim which caused the bad smell. The mgr & I sprayed the room with linen-scented air freshener. Then I had to get a tv remote control from the front desk. Upon returning to the room I found other dirty areas so I decided to leave and booked another hotel room at the nearby Double Tree
Business response:
Dear Stephen,We sincerely apologize for the inconvenience you faced. The issues you described are concerning and fall short of our standards. Please know that we take your concerns seriously. Your feedback will be reviewed with our housekeeping team to ensure that our cleanliness standards are upheld and that similar situations do not occur in the future. We appreciate you bringing these matters to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincere... read more
Absolutely terrible room condition Horrible service and cleanliness Took forever to fix a clooged sink Would never stay here again It should be closed down
Business response:
Dear Guest,We are truly sorry about the poor condition of your room and the level of service you received during your stay. We regret that you encountered issues with cleanliness and that it took too long to resolve the clogged sink. Please know that we take your concerns seriously. We will be reviewing the issues you raised with our management and maintenance teams to ensure that necessary improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincer... read more
Check in was difficult. Poor training. Welfare hotel is worn and decrepit. Shower valve was replaced with a bolt and screw. Night stand was missing a drawer. Screw sticking out of wall next to bed. Missing couch, dishwasher and dishes. Paint in room was scuffed and scraped on walls, door and vanity. Breakfast was a cellophane wrapped muffin. Absolutely disgusting for the price paid.
Business response:
Dear Carolyn,We're truly sorry that your stay was far from what you expected, and we understand your frustration with the condition of the room and the challenges you faced at check-in. The concerns you mentioned are troubling and we will be addressing them with our team to ensure these issues are resolved. We appreciate you for bringing this matter to our attention. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel... read more
La pire experiênce d'hotel à Boston, la chambre était sale, les instalations précaires. On a dû changer d'hotel.
Business response:
Dear Felipe,Thank you for sharing your feedback with us. We’re very sorry that your stay was unsatisfactory and that the cleanliness and facilities did not meet your expectations. We understand how frustrating this must have been and regret any inconvenience caused. Your feedback will be shared with our team to ensure our rooms are thoroughly cleaned and meet the high standards our guests deserve. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,759 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.