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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled really bad
Business response:
Dear Anthony, We are very sorry to hear about the unpleasant odor you encountered during your stay. This is certainly not the experience we aim to provide our guests. Our team is addressing this issue to ensure a more comfortable environment. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The only thing that was positive about this experience was the nice lady at the counter. We entered our room, and it was absolutely disgusting. The mattress to the couch had blood all over it, almost like someone had been doing some serious drugs on it. The floors had not been swept let alone washed. There was Mildew all over the shower. The toilet was brown. There were Pills of some sort in the drawer. A homeless guy was cooking on the outside grill. This place needs to be completely shut down and redone or CLOSED. Noone sh... read more
Business response:
Dear Alicia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
there was a bedbug infestation in our room
Business response:
Dear Bryan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Not for me Dogs barking all the time, fridge sounded like it was going to blow up, toilet ran all night. Had to move rooms due to noise from animals. Not going back
Business response:
Dear Adam,We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Not much positive I can say besides staff were nice enough. Room was filthy. Dead bugs under the bed. Old food left in fridge and cupboards. Hallways smelled horrible. Won’t be returning to this brand.
Business response:
DearJames, Thank you for reviewing your time with us. It is good to know you had some great encounters with the staff. However, we are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots in your room. We appreciate your business and look forward to seeing you again for a better experience. Have a great day!Sincerely,Hotel Management
Not clean and I was uncomfortable the whole stay. I don’t recommend this place the location is also extremely inconvenient
Business response:
Dear Esme, We are disappointed to read negative comments. Our aim is to deliver flawless accommodation and services to all guests. We understand that we did not meet your expectations of a flawless room, and we sincerely apologize for the disappointment. As we progress, we will discuss these with the relevant team for further improvement. Please return for a better experience while in the area again.Sincerely,Hotel Management
The hallways were never vacuumed over eight days. I saw two cockroaches.
Business response:
Dear Rishi, Thank you for your feedback. We sincerely apologize for the lack of cleanliness and the pest issues you experienced during your stay. Maintaining a high standard of hygiene is paramount, and we regret that we did not meet your expectations. Your concerns will be addressed by our housekeeping team to ensure immediate corrective actions are taken. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,761 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.