Extended Stay America - Boston - Westborough - Computer Dr.

Business response:

Dear Sabrina, Thank you for sharing your experience. We apologize for the disturbances you encountered during your stay. A calm and well-maintained environment is essential, and we are sorry that the lighting and unexpected sounds affected your comfort. We will share your concerns with our maintenance team to ensure a better experience for future guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are disappointed that we did not exceed your expectations. The breakfast experience you mentioned is not what we expect our guests to leave with. We value your feedback, and we take it to heart. Our concerned team is instructed to keep an eye on refilling the supplies as needed so that no guest is disappointed. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. We are glad you had a good time with us and found our services to your expectations. We hope to continue with your seamless stay on your future trips too. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry about the issues you encountered during your stay with us. It's concerning that you experienced reservation and billing discrepancies, and we understand your frustration. We take these matters seriously and are actively working to resolve them. Please be assured that we will address these concerns internally to improve our services. We value your feedback and hope you will consider giving us another chance in the future. Your satisfaction is important to us, and we appreciate your feedback. Sincerely... read more

Business response:

Dear Guest, Thank you for sharing your thoughts about your stay. We apologize for the cleanliness of the kitchen utensils, which didn't quite meet your expectations, and for the inconvenience caused. We'll take your feedback on board and work on improving our cleaning protocols and providing cleaner, more accessible utensils for future guests. We appreciate your input. Apart from this, we hope you had a decent time here at Extended Stay America and will be back when you're in the area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience caused by the missing amenities in your room. We'll ensure all suites are fully equipped and maintained to provide a comfortable stay. Further, we'll review our room layouts for the furniture arrangement to improve accessibility and flow. We appreciate your input and will work to enhance our rooms to meet our guests' needs. We value your feedback and will use it to improve our services. Sincerely, Hotel Management