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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in with no issues, noticed the property was a bit lax on cleanliness, but didn’t think anything of it. Room and hallways smelled like cigarette smoke. Slept through one night but ended up being sick from the condition of the whole hotel. Checked out early and went to a different hotel. Hotel manager said they found a crack pipe in my room after I checked out and I wouldn’t be getting a refund. Fun fact I don’t smoke crack or any drugs for that matter. I’m a respectable business owner and was here for work. I chose to... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Door wouldn’t open to room, went back down to check in desk and they said “it sticks” but it works. Finally got into room and the non smoking room smelled of smoke so bad it made us feel sick. Room was in terrible shape. Ended up leaving to find another place. I have never had to leave a place before but the smoke smell was unbearable.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The hotel was updated and clean. Location is easy to get to and in a safe location. You have to request coffee maker, plates, and utensils. There’s a full size refrigerator and microwave.
Business response:
Although your rating does not reflect your review, we are pleased to know you were pleased with our immaculate accommodations and that our location worked well for you. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Business response:
Thank you!
I cane out to ny vehicle that was parked right in
Business response:
Lauren, thank you for your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The pictures are definitely better than in person. It was a pretty outdated hotel, old appliances, old cheap furniture etc. There were a bunch of dead bugs in the light fixture of the bathroom which was kind of gross to look at and the bed was wildly uncomfortable. Overall, not the best Or cleanest hotel I’ve ever stayed at
Business response:
Micah, thank you for your review. We are sorry our property was not to your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also wish we had the opportunity to resolve the problems with your bed while you were here. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
No breakfast not even coffee available anywhere but they had dog biscuits. Sad. Worn and dated room could have been cleaner considering covid.
Business response:
Thank you for being our guest. We are sorry you were disappointed with the cleanliness of your suite. Your feedback has been discussed with our housekeeping team to make sure we are consistent with our service delivery. We also regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This property was filthy. I will never go back the room I was assigned was not cleaned
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Worst Western I was honestly shocked at how rude the majority of the staff at this hotel were. The dinning room manager along with most of the dinning room staff treated us with outright disrespect and at one point were making fun us at the desk loud enough that we could hear them. The hotel also attempted to charge me an 80$ no-show fee for arriving at 3am after just completing a 13 hour drive from Ohio. I informed them around 2pm of my late arrival and was told it would be just fine. Regardless, I can't understand the comp... read more
Business response:
Peter, thank you for choosing us. We regret your disappointment with our hotel policy and apologize for the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Since... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.2 star rating with 1,757 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.