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Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room was disgusting. Finger clippings and hair were on my bed. Trash is piled next to elevators on both second and third floors. I did request a room change, I won’t go back. Second room clean. Staff friendly and accommodating.
Business response:
Dear Lillian, Thank you for staying with us. We sincerely apologize for the housekeeping issues you encountered in your room. We were happy that our staff was able to move you to another room, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We are glad that you liked our exceptional service. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sin... read more
Not a hotel that should be on the site Immediately after checking in I checked out of the hotel. To begin with the hotel lobby, hallway, and elevator were messing and there was an odor. The lobby and hallway to my room had bags of trash lined up against the walls. The elevator and hallway to my room smelled like trash and dirty diapers. I booked an accessible room because my husband is disabled and the shower was not accessible and the room was small. He did not have enough room to comfortably get around. Overall, this was p... read more
Business response:
Dear Guest, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you described and the inconvenience you faced due to not receiving the room you booked. We will review this with our team to improve our guest experience. Meanwhile, if we can be of any assistance, please reach out to us at the hotel directly. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Avoid this property. MAJOR SECURITY ISSUE! 1: I forgot my key in my room when I had left for they day; when I return a person who I had not seen at the front desk just took my word that I was a guest and gave the correct room information - never asked for ID and gave me a key!!!! 2: the keys kept deactivating, very old school keys, but every time (5x) I went down to get my key reactivated not once did anyone ask for ID. I'm sorry people this is a major security issue!!!! Other tenants were constantly propping the outside bac... read more
Business response:
Dear Gail, Thank you for sharing your detailed observations with us. We genuinely care about the satisfaction and safety of our guests, and we take your comments seriously. What you described is unacceptable by our hotel's standards, and we appreciate you pointing out the areas that need our attention. We assure you we are investigating all the concerns you outlined with the appropriate individuals so that we can improve our hotel moving forward. We hope you will accept our deepest apologies for your disappointing experience... read more
The room floor and hall floor we filthy dirty, the staff said they did not have workers to clean, the rooms did not have pans, utensils, or coffee pot as advertised. Never will stay here again
Business response:
Dear Renee, Thank you for reviewing your stay with us. Please accept our apologies for failing to meet your expectations. What you have encountered is unacceptable by our standards, and we thank you for bringing this to our attention. Although this does not change what transpired, we will share your concerns with our housekeeping team to ensure our future guests do not encounter the same issues. Also, we regret that you were not informed of our dishware policy. We keep our kitchenware at the front desk to ensure cleanliness,... read more
The property is dirty, floors could only be walked on with shoes, no bare feet. The only one employee Christie was pleasant. The 3rd shift person sat in the break room socializing with a male person. When asked if the floors would be vacuumed and cleaned we were told talk to the manager. I would never recommend this place.
Business response:
Dear Renee, Please accept our apologies for failing to meet your expectations. Although we were happy you recognized the effort of our associate, Christie, we sincerely apologize for the issues you encountered and even more so for how our other staff behaved. We prioritize following up on your concerns and ensuring our guests make the most of their visit; therefore, we sincerely regret failing you. We will review your feedback with our team to prevent such instances from repeating. We hope you will allow us to make this up t... read more
Don't Bother This place was so bad that we left after an hour. Girls at front desk were nice however the hotel is run down. The room smelled. Dog feces all over the back lawn and walkway. Big signs in the parking lot hotel is not liable for theft. We were traveling with our camper and we worried about a break in. I am not sure why Hotels.com has this hotel listed.
Business response:
Dear KATHLEEN, We sincerely apologize for the issues you encountered during your recent visit. We strive to provide our guests with exceptional accommodation and seamless service when staying with us, and we are disappointed that we did not meet your expectations. Although this does not change your experience, we will share your valuable feedback with the appropriate teams to ensure our guests receive the flawless stay they deserve moving forward. We truly appreciate your comments as it helps us improve our hotel. We hope yo... read more
Dirty place
Business response:
Dear Grace, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
- Dirty bedding on the pull out sofa - underwear underneath the bed - have cleaned bathroom - no cups, plates or silverware in the kitchen
Business response:
Dear Oxana, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Our front desk team makes every effort to communicate details on our amenities during check-in, and we failed to share information on the availability of our dishes. To ensure cleanline... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.