This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Computer Dr.
- Hotels
- Westborough, MA
About this business
Location details
1800 Computer Dr., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is very dated. As soon as you walk in there is an odor. The elevator, hallways and the room smelled awful. It made me nauseous the entire stay. The bathroom was not clean, the kitchen dishwasher was falling apart. Everything was just gross.
Business response:
Dear Brian, Thank you so much for your honest review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Ugh. Staff was great - super nice and helpful. No complaints there! But! Hotel was gross. The other guests are just filthy with too many loud people in one room, generating food trash they leave in the hallway, smoking in their rooms. Loud children running in the halls. Cigarette butts in the laundry machines. And then ROACHES. When I notified and provided proof on a FRIDAY, I was told no one would be coming to “inspect” until TUESDAY. Again, no fault of the staff - they don’t make the rules. But completely unacceptable that... read more
Business response:
Dear Guest, Thank you for sharing your feedback about your stay at our hotel. We're glad our staff was friendly and helpful, but we're disappointed to learn about the cleanliness and pest issues you experienced. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. We will be taking steps to address these issues promptly and hope to have the oppor... read more
Was informed at checking in at 630 pm my room was canceled due to overbooked. There were many signs warning about not leaving valuables around and it was apparent there were many non-paying guests on the property. Upgrade to a Holiday Inn express and get the 2-3 star experience this place couldn't've provided based on the quality of the check in area.
Business response:
Dear Ray, Thank you for your review of our hotel. We apologize for any inconvenience caused by the overbooking that affected your recent hotel reservation. We truly understand that this has caused frustration and disappointment. Despite our best efforts, unforeseen circumstances can sometimes lead to such a situation. Please note that we take this matter very seriously and are actively reviewing our procedures to minimize the chances of such incidents happening in the future. We hope you will give us another opportunity to p... read more
The only thing I liked was the price. I guess you get what you pay for. I stayed 18 nights and I slept on the same bedding for 15 of those nights contrary to being told during check-in that I would be scheduled for housekeeping weekly. I finally requested a change in bedding, clean towels and bathroom cleaned. That took 3 days because first the housekeepers "have gone for the day" and then "a housekeeper called out". Carpeting is shabby, toilet seat is child-size, no coffee makers available ("on order"), child noisy. Will no... read more
Business response:
Dear Robert, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Staff was very nice at least, however every time you needed them they took multiple minutes to notice you at the desk even after being alerted. That was the best thing about it. Besides just being a grungy mess the carbon monoxide detector was chirping and needed the battery changed. Whole place smelled like rotten fish too.
Business response:
Dear Ted, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a pleasant stay, so we are happy to deliver. Our front desk team is always attentive and joyful to talk to. However, we are sorry for the smell concerns during your time with us. Our team is working to address these problems and ensure they are adequately addressed. Please return, and we enjoy another seamless trip when you travel to our area.Sincerely,Hotel Management
Suite had no plates, silverware, coffeemaker - just poorly run - not worth the cost - facility being used for special services of some kind for state, I think - lots of trash and just below standard for price!
Business response:
Dear Scott, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality effort... read more
Suburban ghetto Worst hotel I ever stayed at. I booked it because it was a good value 5 years ago. Apparently it hasn't been cleaned since. The woman at the desk was friendly. That was the best part of the hotel. The kitchen area floor was actually sticky. The carpets were filthy. I tried to book somewhere else but its a holiday weekend. NEVER GO HERE. Trust me.
Business response:
Dear Steven, Thank you for staying with us. Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your stay. We will discuss your comments with our housekeeping staff to ensure this does not occur in the future. We are glad you liked our friendly service, so we hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management
Not vacummed Trash under sleeping sofa and corners No trash can in room Halls smelled Check-in took a while only 1 worker helping 2 others pretended to be busy Did not have any pillows for sleeping sofa Did not have any parking passes Did not have any sheets for sleeping sofa, when i called to request they stated they were being washed and to go down in an hour to get Left, ate, and returned over an hour later and i had to wait for the blankets in the lobby When we entered the room it smelled as if someone just finished smok... read more
Business response:
Dear Jessica, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your concerns are discussed with our housekeeping team to recheck the mentioned area and take action. Also, ensure rooms are checked thoroughly before allocating them to the guest. We understand your disappointment with the service issue and the frustration you felt. In response to your review, we w... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Computer Dr.
How is Extended Stay America - Boston - Westborough - Computer Dr. rated?
Extended Stay America - Boston - Westborough - Computer Dr. has a 3.3 star rating with 1,913 reviews.
When is Extended Stay America - Boston - Westborough - Computer Dr. open?
Extended Stay America - Boston - Westborough - Computer Dr. is open now. It will close tomorrow at 12:00 a.m.