This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to where I was working.
Business response:
Dear Brian, We're pleased to hear that our location was convenient for your work! Providing a convenient stay is always our goal. We're glad you found our proximity beneficial and hope it contributed positively to your overall experience. Should your work bring you back to the area, we'd be honored to host you again. Thank you for sharing your feedback!Sincerely,Hotel Management
I found the room adequate and smelled like smoke. Hotel guests were smoking in front of the hotel doors.
Business response:
Dear Dorothy, Thank you for being our guest and for the valuable feedback. We are sorry for the issues you had with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Staff was very polite. Rooms clean quiet safe
Business response:
Dear Aubrey, We're delighted to hear your positive feedback about our polite staff and clean, quiet, and safe rooms at Extended Stay America. We strive to provide a comfortable and pleasant stay for our guests. Thank you for choosing us, and we look forward to welcoming you back in the future.Sincerely, Hotel Management
smelled like dog pee in hallway and smoke in room
Business response:
Dear Dave, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations with the cleanliness factor. Our dedicated team works hard to keep the areas clean and fresh, but we will discuss this with them to review any missing spots. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
The bedsheets where very smelly of cigarette which means it was not washed after the last customer. Dirty isles. Too many homeless like people smoking at the front of the building all the time
Business response:
Dear Wagner, We appreciate your feedback and are sorry to hear about your experience at Extended Stay America. While we cannot control external factors, we apologize for any inconvenience you faced. Clean and comfortable accommodations are our top priorities, and we'll continue to work on maintaining a fresh environment. We hope you give us another chance to provide you with a more enjoyable stay in the future. Your satisfaction is important to us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.