This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last minute booking when our other reservation was cancelled due to a hotel maintenance problem. This hotel was literally “hidden” behind another one. I was not the only one who went into the wrong hotel only to be told “drive around the building. It’s in the back. Happens all the time.” Needs better signage. Lobby and hallways had an unpleasant smell. Hairdryer was missing off the wall unit. Not enough pillows for two people in a queen sized bed and no spare in room. Hotel appears to be used for housing. With that being sai... read more
Business response:
Dear Guest, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from reviews like yours. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Manag... read more
We liked that there was a kitchenette and was close to the highway. We noticed a very strong, disagreeable odour in the lobby. Don't know what it was. Also, felt a little uncomfortable having to walk by residents who plant themselves near the front door, to hang out and smoke.
Business response:
Dear Robert, Thank you for choosing us for your recent visit. While we are glad you were satisfied with many aspects of your stay and liked the mini-kitchen in your room, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management
Good
Business response:
Dear Juan, thank you for your recent stay at Extended Stay America. We are happy you had a great experience at our hotel. We love what we do, but it is always nice to be recognized for a well-done job. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management
Dans l'annonce, il était indiqué que le déjeuner était inclus. Cependant, les déjeuner n'étaient pas disponible durant mon séjour. J'avais choisis cet hôtel spécialement parce que les déjeuner étaient inclus. J'ai dû débourser en moyenne $300/jour pour les déjeuner dans un restaurant.
Business response:
Dear Jean, thank you for being a guest in our hotel and sharing your review. Please accept our apologies for not meeting your expectation during your stay. We provide complimentary grab-and-go breakfast between 6 a.m. and 9:30 a.m., so we apologize for your experience. We will look into the matter to see where we went wrong and avoid future inconveniences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Not happy It smelt like cat pee in the lobby. There was a bad smell in the elevator and the hallways. Our light in the bathroom was broken and in the sink when we arrived. The lights by the bed blew and the bed was noisey like paper and very uncomfortable. No one was around when I went to the desk to tell them about the lights. Checking out I couldn’t find anyone either.
Business response:
Dear Amber, We appreciate your review and apologize for the issues you experienced during your stay. Our goal is to provide every guest with a pleasant and seamless experience, so we regret not living up to your expectations. Thank you for bringing this to our attention, and we will address it promptly. We hope to have the opportunity to welcome you back and demonstrate our commitment to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,392 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.