Extended Stay America - Boston - Westborough - Connector Road

Business response:

Thank you for sharing your experience at Extended Stay America. As a valued customer, we appreciate your feedback and are delighted that you had a great stay. We pride ourselves on both meeting and exceeding expectations, and your feedback will be used to ensure we continue delivering exceptional hospitality to every guest. Thank you once more for your time, and come stay with us again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the issues you experienced in your room, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping and maintenance team to make sure they are being followed each and every time a room. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and ... read more

Business response:

William, thank you for being our guest. We are glad to read you liked our refreshing accommodations and found us to be a good value. We hope to see you again whenever your travels bring you to the area. Sincerely, Hotel Management