Extended Stay America - Boston - Westborough - East Main Street

Business response:

Dear David, Thank you for your feedback. We appreciate you taking the time to share your thoughts. Your satisfaction is our top priority, and we are glad we fulfilled your expectations. We are committed to improving our guest experience and hope to have the opportunity to serve you better at Extended Stay America in the future. Sincerely,Hotel Management 

Business response:

Dear Hannah, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Finding a dirty towel and a mouse trap is unacceptable and falls short of our standards. Please know that we are addressing these concerns with our housekeeping team to ensure this does not happen again. Your comfort is important to us, and we are committed to making the necessary improvements. We appreciate your feedback and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Joyce, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! However, we are sorry for the inconvenience caused in dealing with the staff. We will discuss these notes with the team to find out what went wrong. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear David, Thank you for your review! We're glad to hear you enjoyed the amenities in your room, including the fridge, oven, and bed. We strive to provide a comfortable and convenient stay for our guests. We look forward to welcoming you back to Extended Stay America on your next visit!Sincerely,Hotel Management