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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice Stay I have stayed here before but it was 5 years ago. Evan the gentleman at the desk remembered me that's impressive way to show your customer service everything has been fine.
Business response:
Dear Fred, it is great to read your travels brought you back to Extended Stay America. Thank you very much for the terrific comments about our customer service. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management
All in all it was a nice place to stay. The good was the parking, the staff, cleanliness, convenience for us. The not so good was the wifi (horrible) and no instructions as to how to access wifi. As I stated, overall it was pleasant.
Joyce It was a nice day it was a nice room very clean my boyfriend enjoyed it so we had a good time
Business response:
Joyce, thank you for choosing Extended Stay America. We are delighted to learn how much you enjoyed your stay and that you loved your well-kept suite. Our staff does a wonderful job maintaining our accommodations, and it will be a pleasure sharing your kind remarks with them. We appreciate your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Friendly staff from the front desk down to housekeeping. Room was spacious, couldn't believe how comfortable the bed was. I highly recommend staying here!!
Business response:
Cheryl, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-kept accommodations with comfortable beds and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management
Had to be moved from first room due to overwhelming smell of cigarette smoke. First floor is very noisy. If you happen to travel for work, and work nights, this might not be the best spot.
Business response:
Holly, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are also sorry for the inconvenience you experienced due to the concerns with your guest room, but we are happy we were able to resolve this to your satisfaction. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our... read more
The hotel is fine. My only problem would be the difficulty of finding it off the highway.
Business response:
Fredrick, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we are sorry if you had any difficulty locating us. We appreciate your constructive feedback and hope to have the chance to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Staff get an A . The property was very clean. The room was clean. This is where it goes downhill. The “breakfast” is insulting. Please don’t call a mini muffin and a cup of coffee a “breakfast”. Just lower the price $2 a night and cancel the mini muffin order. No ice machines but they give you ice trays that take 24 hours to freeze! Both vending machines in the lobby had broken credit card readers. But the biggest issue of all, those beds!!! If you enjoy the feeling you get laying on your driveway while changing your oil in ... read more
Business response:
First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that ... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.