This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and Comfortable Clean quiet and comfortable
Weird location This hotel is located in a very awkward place just off Route 9 where it intersects with 30. My GPS did not know how to tell me how to get into the parking lot, so I had to take quite a detour. While the room was clean and comfortable, the hallways were remarkably filthy. I don't think the third floor hall had been shampooed or even vacuumed for months. The check in was long and complicated compared to that of other hotels, and the clerk kept trying to get me to accept e-mail advertising from Choice Hotels, the... read more
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we are disappointed to hear that we did not meet this goal during your visit. Your comments were reviewed by our staff, and we will be working to improve our check-in process. We will also be working with our housekeeping and maintenance teams to ensure each room is meeting our standards. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you... read more
Good rooms, free wifi Was satisifed with the room in all respects save for the TV. Couldn't get sound from it no matter what I tried. The temperature controls were good, the fixtures worked, and I got a good night's sleep. Outside of the room the hotel was in good condition except for the rear wall of the fire stairway in the center of the building. Looks like they had a roof leak which led to dry rot on some of the wood framing. The drywall was removed to reveal much decay. Fortunately it was confined to one location. I mus... read more
Business response:
We want to thank you for taking the time to post a review of your stay. We are glad to read that you were pleased with your stay and that you enjoyed the free Wi-Fi. We apologize for the malfunctioning of your TV and the repair going on in the stairwell. We are working with our staff to make sure everything in our hotel is up to our standards at all times. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
convenient stop The room was not cleaned very well with candy wrappers in toilet paper rolls and hair in tubs.People at front desk wetewere helpful though.
Service supercedes all :) We requested a non-smoking room, but found it unavailable upon arrival. Thankfully, James overextended himself in a kind and professionally courteous manner in order to accommodate us. He relentlessly made phone calls and rearranged things to suit our needs. Hospitality goes a long way :) The right Representative means everything!
Business response:
Janet - Thank you for taking the time to write a review of your stay. I am so pleased to know that James provided you with such great customer service. I will be sure to share your comments with him and the rest of our staff. We look forward to seeing you in the future, should your travels bring you back to our area.
Not enough staff or supplies My husband and I stayed for two nights to attend our grandson's graduation. Shortly after checking in, we asked the person at the front desk for extra pillows and gave him a tip on our way out the door. When we returned that evening there were no extra pillows in the room and no one at the front desk to ask about this. When I called the front desk shortly afterward there was no response. I did get their central reservations staff who promised to investigate. The following morning the breakfast ar... read more
Business response:
Mary Ann - I appreciate you bringing your experience to our attention. I was disheartened to read that we were unable to provide you with extra pillows and that breakfast was not stocked to our standards. I discussed your comments with our staff, and we are retraining our staff to make sure they know where to find extra items when needed. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next... read more
Surprisingly good experience I booked last minute and got a very good rate. I was concerned I may be stepping into a disappointment, but the experience was very gratifying. Though I only stayed one night, I can see that it would be an excellent choice for an extended stay. Plenty of room, in room cooking options, well setup.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 861 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.