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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First trip to Mass---excellent hotel! This was a spectacular hotel! We would stay there again in a minute! My only complaint is no ice makers in the hotel and no ice in the freezer in the room so there was none available when we arrived. But we felt like we were the only people in the hotel from service to quietness.....it was excellent!
Business response:
Nancy - Thank you so much for posting a review of our hotel. We are glad to read that you were pleased with your experience and had a relaxing stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Good overnight stay. Once I got to the right hotel, things were fine. There are 3 different Extended Stays in Westborough.
Good deal for the price Only a small partial roll of TP was in the bathroom with no extra roll when we got there. Few common areas of the building need some maintenance but not serious.
Moderate In terms of room size and furniture, it was okay. Otherwise, the A/C was uncontrollable. It was too cold and we could not turn it off or lower it. For two adults, we had one toilet roll for fours. Each time we go to the front desk to get supplies, no one was available. Breakfast and Wi-Fi were free. Generally, it was a nice hotel and I will recommend it to anyone.
Business response:
Thank you for your recent review of your stay. I am so disappointed that your air conditioner did not work properly. Please accept my apology. I will speak with my maintenance staff to have this issue resolved. As well, I do apologize that my staff was not available to assist you. I discussed your comments with the my front desk staff, and we are making appropriate changes to our procedures so that staff is more readily available to tend to guests' needs. Thanks to your feedback, we can continue to work on providing an excep... read more
Requested non smoking and got a smoking. Also, the 3rd was being remodeled and they never mentioned it.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not being able to accommodate your room request. To uphold our company's high standards, we will inform our guest of any issues within the hotel prior to arrival. We are grateful for the feedback you provided, so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
OK for one night The hotel was a bit run-down and really needs a make-over
Business response:
Thank you for taking the time to write a review of your stay. We are sorry to hear that your stay was just OK. To improve our guests' experience, we are scheduling a remodel of our hotel. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
a little farter from Boston than I wanted but hotel was clean, accessible, friendly staff, I did not arrive until 2AM and there was someone at front desk quickly and I was in my room in no time at all. I had a late lunch meeting in Boston the next day and they even let me stay an hour past check out with no charge. I would recommend this hotel and stay there again.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 861 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.