This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Started bad. Ended ok. We arrived late after hotel management had gone. Only a desk clerk on duty. First night's bathroom was very dirty: toilet and floor. We ended up cleaning it ourselves. There was only one wash cloth so desk clerk gave us a kitchen sink type dish cloth. "That's all I can find." No cart available for the luggage. "We only have one and someone must have it". No luggage stand in room. "We don't have them." Moved us to a different room for the second night and it was acceptable. Manager agreed our first nig... read more
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am glad that I was able to assist in making your stay a little better. We hope that you will give us the opportunity to serve to you in the future.
Worcester The nicest Extended Stay I've seen. My only complaint would be the pillows. Bring your own.
Business response:
Thank you so much for posting a review of our property. We appreciate you letting us know that our pillows were not to your satisfaction. We are sorry for this issue, but are glad to read that we were able to accommodate your needs with a home away from home experience overall! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
over nite stay We was there cuz my boyfriend had a early meeting 5 min from the hotel was very convenient check in late the young gentleman at the front desk was very nice great costumer service we will use this hotel again if we need to go back to that area was comfortable, clean, quiet...very please we the stay !!
Business response:
Thank you for your recent review of your stay. I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience a... read more
Good hotel for a short stay.. Breakfast is not offered as similar hotels such as Fairfield inns, courtyard suites etc that have included breakfast in the price...
Business response:
Thank you so much for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,216 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.