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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service supercedes all :) We requested a non-smoking room, but found it unavailable upon arrival. Thankfully, James overextended himself in a kind and professionally courteous manner in order to accommodate us. He relentlessly made phone calls and rearranged things to suit our needs. Hospitality goes a long way :) The right Representative means everything!
Business response:
Janet - Thank you for taking the time to write a review of your stay. I am so pleased to know that James provided you with such great customer service. I will be sure to share your comments with him and the rest of our staff. We look forward to seeing you in the future, should your travels bring you back to our area.
Not enough staff or supplies My husband and I stayed for two nights to attend our grandson's graduation. Shortly after checking in, we asked the person at the front desk for extra pillows and gave him a tip on our way out the door. When we returned that evening there were no extra pillows in the room and no one at the front desk to ask about this. When I called the front desk shortly afterward there was no response. I did get their central reservations staff who promised to investigate. The following morning the breakfast ar... read more
Business response:
Mary Ann - I appreciate you bringing your experience to our attention. I was disheartened to read that we were unable to provide you with extra pillows and that breakfast was not stocked to our standards. I discussed your comments with our staff, and we are retraining our staff to make sure they know where to find extra items when needed. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next... read more
Surprisingly good experience I booked last minute and got a very good rate. I was concerned I may be stepping into a disappointment, but the experience was very gratifying. Though I only stayed one night, I can see that it would be an excellent choice for an extended stay. Plenty of room, in room cooking options, well setup.
Nothing to Complain About Really The only complaint I have is about a shockingly awful guest who was ghastly to the front desk clerk and the way she ran out of the hotel and raced out of the parking lot she knew she was wrong too. I hope the hotel stood up for the employee. No deserves to be abused like that no matter who the customer is.
Business response:
Ed - Thank you for taking the time to write a review of your stay. Please accept our apologies that you had to witness a confrontation between one of our staff members and a guest. Still, we are delighted to know that we were able to meet your needs during your stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Close to all Nice location, however busy area. Unable to walk anywhere.
Business response:
Thank you for taking the time to write a review of your stay. We are very happy to know you enjoyed our hotel's location. We look forward to seeing you in the future, should your travels bring you back to our area.
close to work It was fine. No bells & whistles but a place to stay close to where our office is located. I do like the fact that it has a kitchen so I don't have to eat out.
Business response:
Pam - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed having a fully equipped kitchen in your room and our hotel's location. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 4.1 star rating with 833 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.