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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was unique about it. I got bite by bedbugs. The room smell was funky
I have stayed at Extended Stay properties in various parts of the country and have never had a great experience. The beds and pillows and sheets are extremely uncomfortable particularly for a place for extended stays! The air conditioners are very loud. I’ve never had a good nights rest at these properties. Bathtubs / showers look cruddy.
Staff was friendly but rooms and hallways smelled like smoke.
When we checked in we had a lot of stuff and had to use the only elevator. There was a guy with a spray bottle cleaning and he didn’t want us to touch any areas he had cleaned! Well we had to get to our room and I ignored him and went in. He kept glaring at us! When we got to the room it was under renovation/ repair, windows were open and the furniture was grouped in the center! So I had to trot back downstairs with the cleaning guy glaring at me. The lady at the desk was extremely apologetic and nice and gave us another roo... read more
Business response:
Dear Gayatri, Thank you for taking the time to share your experience. We’re sorry that your arrival was met with confusion and discomfort and that your initial room was not guest-ready. We also regret that our breakfast offerings and the behavior of our cleaning staff did not reflect the welcoming and respectful environment we strive to provide. Your feedback has been shared with our housekeeping and operations teams to ensure better communication, training, and guest service moving forward. On the other side, we’re grateful... read more
Filthy shower, the breakfast was mediocre, our bathroom had black hand prints in the shower and smelled like urine. Yellow water drops on ceiling. Sink drained slowly.
Business response:
Dear Hayden, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced does not meet our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
We had to wait a long time for someone to come to the desk for check-in. Entire hotel smelled like marijuana and various food smells. The people in the room next to us were screaming/banging around half the night. The smoke alarm went off at 2am the second night. The beds were uncomfortable. Didn't seem the cleanest. The "breakfast" was basically weak coffee and granola bars. It wasn't the most convenient location with all the one-way roads.
Business response:
Dear Erika, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
I did not like the stay. We had to apply our own bedding they gave us, which did not seem clean. Additionally, there were roaches in our bathroom
Business response:
Dear Charles, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, demonstrating our commitment to exceptional hospitality. Sincerely, Hotel Management
Decent enough place, but to not be able to make change for a $20.00 at a place with this many units is poor planning. When you get delivery but then can’t get beverages, that’s a drag!
Business response:
Dear Guest, Thank you for your review of Extended Stay America. We're glad you found our property decent, but we’re sorry for the inconvenience you experienced. We appreciate your feedback and will review how we can better support guests in situations like this moving forward. We hope to have the opportunity to provide you with an even better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.