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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tried to charge when we prepaid. Gave us a room we didn’t reserve (queen bed, not king), key didn’t work and had to go back down
Business response:
Dear Dohyun, We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that you encountered issues with your reservation and room assignment, as well as challenges with the key card. Please accept our deepest apologies for any frustration or inconvenience caused. Your feedback is invaluable, and we will share these issues with our team to ensure such incidents are not repeated. We understand the importance of a seamless and stress-free experience for our guests, and we regret fa... read more
Was disappointed with my stay. Booked a king room and it was oversold, so was given a queen. I was not compensated by the hotel for the price difference. Convenient location, but room was not very clean. Chairs had food on them and other furniture was not cleaned.
Business response:
Dear Abigail,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our convenient location, please... read more
Lobby was clean. The breakfast has been reduced to muffins and coffee. We had to make our own bed as there was no linens on the bed. The room had the smell of smoke although it was a non smoking room.
Business response:
Dear Sean,Thank you for choosing us and appreciating our clean lobby. We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully i... read more
Terrible I’d like my money back. I paid for two king rooms. They didn’t have two, so one was a queen. Breakfast was supposed to be included for all five of us. It was a Nutrigrain bar. That’s extremely disappointing and should not have been considered breakfast. Please rectify this.
Business response:
Dear Tracy, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Further, we are sorry for the disappointment caused by the breakfast choices not meeting your taste. Please return; we hope to serve you and your family bett... read more
very poor and dirty hotel my experience was horrible. First off all the senior lady at front desk was very rude. secondly the room was very dirty and the sofa bed was disgusting. Also the shower was not working well and they don't have another room there when I complaint, Also the corredor was smelling very bad. break fast included was ridiculous coffee was cold and muffins was done. in addition when I asked for pillows to sleep they said we are out of pillow. Wich kind of hotel has no pillow. It was my birthday but they mad... read more
Business response:
Dear Clea,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host ano... read more
Underwhelmed Had to get rooms changed because they were dirty, had dog and or cat hair all over the place, and smelled bad.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you des... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.