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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been better The staff was nice and very helpful. Only clean your room if you stay at least a week. They do not even come around for trash-you have to take it to the front desk to dispose of it. Hotel.com made it look like there was a pool at the E. Main St, Westborough, MA address but there was not. Breakfast is bagels, muffins, whole fruit, coffee. Not much variety.
Great hotel at a great price I have stayed here several times now. Workable kitchen, comfortable bed, clean room and a recliner for watching TV. Exercise equipment is getting old.
Clean enough Room was clean enough. Things were quiet. Wish the bed was more comfortable. Shower had lousy pressure. No breakfast on the weekend.
Room was clean but there was no remote to tv no coffee machine available. Too much ruckus from construction. One of the staff asked me if I was even staying there and ask to see my room key.
Business response:
Dear Guest, We're sorry your stay did not meet expectations. While we're glad to hear the room itself was clean, the missing in-room items and the noise from nearby construction would understandably impact the overall experience. We also regret the interaction you described, as all guest communication should be handled in a more courteous and professional manner. Your feedback has been shared with the appropriate teams for internal review to ensure greater attention to guests' comfort and to how guest interactions are approa... read more
Gross
Business response:
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize that this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely, Hotel Management
banned me from hotel all bc my kids spilled chips on the floor.
Business response:
Dear Guest, We sincerely apologize for the frustration you experienced. We understand how upsetting it must have been to feel unfairly treated regarding the incident involving your children. While we have policies in place to maintain cleanliness and ensure a comfortable environment for all guests, no one should feel disrespected or mistreated. We are reviewing this situation with our team to ensure our procedures are communicated clearly and handled with professionalism and fairness. Your feedback is important to us, and we... read more
Old run down hotel. People living in the building, very sketchy parking lot. Hallways smell like smoke
Business response:
Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the building’s condition, parking area, and hallway odors. Please know that we are in the process of making improvements to our facilities and enforcing stricter policies to maintain a clean, safe, and comfortable environment for all guests. Your comments are valuable in helping us enhance our services and overall guest experience. We appreciate your understanding and patience. We look forward to welcom... read more
Arrived 9:30pm. Staff person was outside. I went in and waited for him. Very accommodating once he came inside. Room with a pull out sofa...no bedding. Kitchen had no plates, silverware, cups. Fridge had grease marks on it. Continental breakfast consisted of muffins, granola bars, oatmeal and coffee...that's it. Not a bad price, but not a great place to stay. Disappointing!
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the missing kitchen items, bedding, and cleanliness concerns. Your comments have been shared with our housekeeping and front desk teams to ensure such details are addressed promptly for future guests. We also appreciate your feedback on our breakfast options, which helps us identify areas for improvement. Your input is valuable, and we hope to provide a better experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,261 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.