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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont There is no notification given when booking this room that this property is being used to house people. This includes upon arrival, children, riding bicycles in toy cars up and down the hallway while screaming and yelling the condition of the room I was in was not acceptable to me, people that are living in this hotel are disrespectful when it comes to noise and it should either be used to house them or just for paying guest. You cannot mix both.
Business response:
Dear Debi, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a peaceful environment for all guests is our priority, and we regret that this was not the case during your visit. Your feedback is valuable, and we will address this matter promptly to maintain the quality of our accommodations. Please be assured that we take your concerns seriously and will take appropriate measures to ensure a more enjoyable experience for all our guests. T... read more
The curry smell in my room was horrible. Loitering in the lobby, foreign language FaceTime calls on speaker in the dining room. My lady wouldn’t leave the room alone. The stairway smelled of urine. Horrible.
Business response:
Dear Pamela, Thank you for taking the time to write a review. We apologize for the unsatisfactory experience you had during your stay. Providing a comfortable and pleasant environment is our priority, and we regret that we fell short in meeting your expectations. We take your feedback seriously and are addressing the issues mentioned with our team to ensure immediate improvements. Please accept our sincerest apologies for any inconvenience caused. We value your patronage and hope to have the opportunity to provide a much-imp... read more
I was a little disappointed in this extended stay. one of my pillows had a smeared dead bug on it and there were really small ants/bugs in the bathroom. There was no silverware or glasses in the unit, I had to get it all at the front desk.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Our priority is to provide each gues... read more
We had a late flight and arrived to hotel late. Couldn't get in and nobody ar the front desk even though 24 hour check in. Called from phone in there doorway and was told charged extra night for no show even paid in advance. Finally a patron let us in and waited in lobby. We finally didn't get into our room until 6am. It was about 2 to 2 1/2 hours of waiting .I asked for compensation because the manager said she was upstairs trying to keep kids quiet. She supposedly credited my account. Upon checkout, per a different manager... read more
Business response:
Dear Debbie, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival, and we understand your disappointment regarding the various issues you mentioned. Rest assured, we will take the necessary steps to rectify the situation and aim to provide you with the excellent hospitality you deserve on your next visit. Meanwhile, if we may be of further assistance, please reach the hotel directly. Th... read more
They claim breakfast was included. My idea of breakfast is eggs or waffles and assortment of cereals and maybe some yogurt and fresh fruits. They had prepackaged muffins and oatmeal with lukewarm water. On top of that their dining room was overrun by what looked like refuges from foreign countries. In fact it was the first time I ever recalled getting a call from the front desk to make sure we made it to our room safely.
Business response:
Dear Kenneth, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any disappointment you experienced with our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so we can continue reviewing and enhancing our breakfast options. Additionally, we apologize if the call from our front desk caused an... read more
Dirty place Small so bad
Business response:
Dear Karla, Thank you for bringing this matter to our attention. We apologize for the inconvenience caused during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we are disappointed to hear that we fell short of your expectations. Please be assured that we will take appropriate action to address this matter and prevent it from happening in the future. We hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.